The purpose of this role is to deliver exceptional customer experiences on-site in a medium to large corporate setting.
This position involves providing superior Concierge and Reception services, including visitor greeting, security pass allocation, stationery orders, meeting room management, event coordination, catering requirements, and room technical support.
As a workplace professional with experience in a similar role within a medium to large enterprise, you will leverage your skills to excel in a dynamic environment, undertaking a variety of daily activities and solving issues as they arise to create a vibrant workplace experience.
Key Responsibilities
* Provide Concierge and Reception services, including visitor greeting, security pass allocation, and meeting room management.
* Regularly complete workplace audits to maintain high standards across the workspaces, including locker allocations.
* Provide finance administration, including receipting, invoicing, and purchase orders for property vendors/leasing portfolio, reporting, and reconciliation of fleet lease payments.
* Facilitate property services for the office, including reactive and preventative maintenance contractor site access, desk booking system administration, local coordination of WHS activities, and assistance with reporting and analysis of office workspace.
Requirements
* Customer service professional with a passion for delivering exceptional customer experiences.
* Workplace Concierge or Receptionist work experience with strong client-focus mindset, organisational, and time management skills.
* Proficiency in Microsoft Outlook, Windows, and Excel essential, alongside excellent communication and listening abilities.
* Ability to prioritise workloads and manage multiple tasks simultaneously crucial, as is autonomy and collaborative working capability.
* Self-motivated professional with decision-making and problem-solving skills, adaptable to change and committed to continuous improvement.
Benefits
* Subsidised health insurance and general insurance.
* Discounts on travel, car, and home products.
* Discounted Bupa services such as Dental and Optical, skin checks, and vaccinations.
* Additional annual leave day for wellbeing focus and volunteer opportunity each year.
* Internal development courses available and supportive career development environment.
Environment
A dynamic environment where employees can grow professionally.