**Job description**:
Access Mercantile Services, established in 1990 is a growing debt collection agency offering a wide range of collections and recovery services to all of Australia. Due to exceptional business growth, we are looking for an experienced Data Analyst to join the team to help expand and ultimately support their collection and recovery services.
Reporting to the Team Leader Collections & Analytics this role is an integral part of the Collections and Recoveries team.
**Key accountabilities of this role**
- Develop and maintain reporting framework for Collections
- Design and implement collection workflows - turning valuable data into actionable insights
- Identify opportunities for improvements that cover three critical dimensions: customer, cure and cost and offer beneficial solutions
- Lead the Genesys Dialer /contact strategy aligned to credit risk treatment
- Maintain and monitor accounts flowing through the collection treatment process to ensure all steps are being executed correctly
- Regularly review quality of all tasks / roles involved in the collection process to ensure all resources fully optimized
- Reporting and resolving any identified issues which may affect Collection / recovery rates.
- Assist in implementing, measuring, and managing collection strategies and processes
- Continuous review of the Information Security Management System
**Qualifications, key skills, and experience required**
- Tertiary qualification in Finance or related business discipline
- Experience with credit functions, finance, and accounting, and understanding of business drivers
- Proven strategic thinking with the ability to investigate workflows, plan and implement new collections procedures in line with growth strategies
- High level interpersonal skills
- Ability to provide quality data reporting
- Experience with/knowledge of Python, Tableau, SAS ideal.
**For you**:
- Competitive Salary Package
- Great working environment with flexible work arrangements - work from home
- Direct impact on the growth of the company
- The opportunity to grow the team by supporting the leadership team with a focus on continuous improvement
Working alongside an experienced executive team supporting credit risk and collection strategy, the role requires engaging with key internal & external stakeholders, senior management, and the broader business to enable high level delivery; and ensuring a high performing and engaged workforce.
Commencing immediately this is a full-time permanent position with hours of work rostered between 8:30AM to 6PM Monday to Friday.
Note: You may be required to provide evidence of your COVID-19 vaccination status.