Office Administrator
Fresenius Medical Care is seeking an experienced Office Administrator to provide high‑quality reception, secretarial and administrative services within a dialysis clinic.
Primary Purpose of the Role
- Provide high‑quality reception and secretarial services to patients, staff and clinic manager in a caring and supportive manner.
- Perform the clerical and administrative functions required to efficiently operate a dialysis clinic.
Key Responsibilities
- General Administration
- Answer the switchboard politely and professionally.
- Liaise with patients and families compassionately.
- Perform general clerical tasks: filing, minute‑taking, agenda creation.
- Manage petty cash dispersal and reconciliation.
- Maintain and order general office supplies.
- Participate in the quality‑improvement program.
- Coordinate use of the centre for physicians and public‑hospital visiting staff.
- Act as contact point for IT issues in the clinic.
- Collate and forward state and internal statistics as required.
- Data entry as required.
- Manage accounts‑payable processing for the clinic.
- Liaise with maintenance contractors and ensure compliance with occupational health & safety policy.
- Provide support for the Clinical Advisory Committee (where applicable).
- Organise patient transport to and from the dialysis clinic.
- Book and manage patient appointments.
- Perform other duties as assigned by the Clinic Manager.
- Billing Administration
- Ensure all necessary forms for new patients are completed and correctly loaded into the billing system.
- Prepare and collate supporting documentation for invoices.
- Handle banking procedures for cheque and cash payments.
- Maintain an accurate record‑management system of all patient records.
- Prepare and maintain reconciliation records.
- Forward ISIS data to the State Health Commission monthly.
- Forward HCP data to Private Health Funds monthly.
Competencies
- Essential
- Intermediate computer competence in MS Office.
- Experience in health‑fund billing administration.
- Excellent customer‑service skills.
- Effective communication and interpersonal skills; works well within a multidisciplinary, multicultural team.
- Ability to work with confidentiality, discretion and maturity.
- Ability to multi‑task in a busy, stressful workplace.
- Ability to prioritise tasks amid interruptions and unplanned events.
- Desirable
- Minimum 2 years’ experience in an administration position.
- Knowledge of infection control / hygiene principles and their implementation into daily practice.
Job Details
- Seniority level : Entry level
- Employment type : Part‑time
- Job function : Administrative
- Industry : Hospitals and Health Care
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