Meetings & Events Concierge Position
We are seeking a motivated full-time Meetings & Events Concierge to deliver exceptional end-to-end service to meetings & events planners, guests and delegates.
Key Responsibilities:
* Develop and maintain strong professional relationships with clients and contacts to ensure premium service delivery.
* Assist with event inquiries focusing on day and social events, as well as weddings.
* Prepare proposals and contracts for clients.
* Conduct site inspections at hotels and assist clients to enhance the meeting and events experience.
* Coordinate all final pre-event details for banquet event orders, including room configuration, timings, menus, table settings, decor and audio-visual requirements to improve meeting efficiency.
* Identify new business opportunities within relevant segments.
* Assist in building and maintaining a database of potential clients, leads and contacts for targeted marketing campaigns and sales efforts.
* Support the team to achieve goals and maximize profitability.
* Verify all deposits are received and review billing for accuracy.
* Send post-event surveys to clients.
* Produce reports as required.
* Monitor daily conference and event activities and work proactively to improve quality and efficiency.
* Collaborate with relevant departments to deliver high-quality service through daily communication and coordination.
* Interact professionally with clients, guests, suppliers and others.
* Meet regularly with the Director of Food & Beverage to debrief daily events and provide updates to the Sales Team regarding client events.
* Provide guests with information (loyalty programs, attractions, restaurants, facilities) to enhance their experience.
* Plan and conduct pre-event and post-event meetings with clients and staff to identify improvements to the guest experience.
Requirements:
* Bachelor's degree or higher education qualification in events or tourism.
* At least one year of experience in a hospitality or hotel sales or marketing setting, or an equivalent combination of education and work experience with a proven track record of success.
* Proficiency in systems such as Delphi and Opera is favorable.
* A flexible and adaptable working approach.
* Exceptional communication skills and presentation.
* A friendly and professional demeanor.