As a vital part of our Heritage Bank Contact Centre team, we are seeking a dedicated and customer-focused professional to take on the role of Member Experience Officer in Toowoomba, QLD.
Key Responsibilities:
* Deliver exceptional member service by providing timely assistance with transactional needs and enquiries
* Engage in meaningful conversations to identify and meet individual member needs
* Build lasting relationships with members to support their long-term financial goals
* Empower members to make the most of digital banking tools and services
* Collaborate with colleagues to achieve strategic objectives and drive business success
We seek a confident communicator with strong interpersonal skills, who is passionate about delivering outstanding member experiences. Relevant experience in customer service and banking knowledge are highly valued.
The successful candidate will be required to work regular shifts at the Contact Centre in Toowoomba and participate in initial training sessions. We encourage you to consider how your location may impact your ability to perform this role and what support you may need.