Are you an experienced Workers' Compensation professional with strong technical capability and a passion for supporting injured workers? We're seeking a skilled and resilient specialist to join our client's team on a short‑term contract to provide quality claims management, customer support and compliance oversight.
In this role, you will manage a portfolio of Workers' Compensation claims, ensuring timely, accurate and empathetic service delivery. You'll work closely with internal teams and external partners—including brokers, insurers, legal providers and regulators—to achieve positive recovery and return‑to‑work outcomes.
This is a great opportunity for someone who thrives in a fast‑paced environment, enjoys problem‑solving and can confidently navigate WA's statutory scheme.
Key responsibilities
* Manage end‑to‑end Workers' Compensation claims in line with statutory requirements and internal processes.
* Apply strong technical claims and injury management skills to drive quality decisions and case outcomes.
* Deliver exceptional customer service, including support for vulnerable customers with empathy and professionalism.
* Prepare and review case plans, set reserves, and develop tailored strategies for each claim.
* Ensure compliance with legislation, policies, quality assurance standards and governance frameworks.
* Collaborate effectively with colleagues and external stakeholders to support claims progression and resolution.
* Manage competing priorities and complex caseloads with resilience and attention to detail.
About you
To succeed in this role, you will bring:
* Proven experience in Workers' Compensation claims management, with strong technical and injury management capability.
* Solid knowledge of Western Australia Workers' Compensation legislation and experience within statutory schemes.
* Excellent communication and negotiation skills, with the ability to build strong relationships and manage stakeholders.
* Experience supporting vulnerable customers, and a commitment to high‑quality, empathy-driven service.
* Strong decision-making and case planning skills, including reserve setting and strategic case management.
* High attention to detail, along with a commitment to compliance, quality and governance.
* Resilience, plus the ability to manage a varied caseload and juggle competing priorities.
What's on offer?
* A supportive team environment
* Flexible working arrangements considered (full-time preferred)
* A meaningful role contributing to improved outcomes for injured workers
* Immediate start for a fixed-term contract
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion