Add expected salary to your profile for insightsPermanent full-time position, 37.5 hours per weekConnect with artists and audiencesImpact the creative lives of young peopleAbout The RoleThe Ticketing and Administration Officer is responsible for delivering high-quality customer service, administrative and ticketing support for the Darwin Entertainment Centre’s Creative Learning Program, as well as assisting with general Box Office and organisational tasks. This role plays a key part in program outreach, processing school bookings, liaising with educators, and supporting the smooth delivery of education-focused events. It also ensures the accuracy and consistency of ticketing systems and contributes to the overall administration of the Centre.At the Darwin Entertainment Centre you will be part of a busy, positive environment, working within an experienced team where we deliver professional and community live performances including theatre, contemporary and classical music, comedy, dance, cabaret, physical theatre, festivals and more. This rostered role includes regular weekday hours and may involve occasional evening or weekend work to support scheduled events.A Bit About YouWe are looking for individuals who have a passion for the Arts who can translate that passion into conversations with prospective customers. As a team player, you will have excellent communication skills and put customers at the centre of everything you deliver. To be successful in the role you will also have excellent administration and IT skills, including utilising Microsoft 365 including Word, Excel, PowerPoint, Outlook, SharePoint, Teams and other database management. You will be able to use imagination and creativity to contribute towards process improvements and efficiencies. You will be comfortable with financial duties such as cash handling, cash receipting, electronic POS and banking procedures and deliver this with a strong attention to detail.What We Can Offer YouYear-round access to the best arts and entertainment in town!Five weeks annual leaveA supportive structure, including access to Employee Assistance Programs and Professional Development opportunitiesA lovely bunch of skilled and enthusiastic team members for you to work alongside!Key Accountabilities of the RoleAct as the first point of contact for educators and school groups, providing accurate information and responsive support.Administer Creative Learning bookings including ticketing, processing transport expressions of interest, group invoices, and confirmations.Maintain up-to-date communication with schools before and after events, including distributing resources and feedback surveys.Support the collection and organisation of participation data for reporting and program development.Assist with logistics and on-the-day coordination for Creative Learning performances and workshops.Work alongside the programming and marketing teams to ensure clear and consistent communication with education audiences.Source and update event information in the Momentus Venue Management Platform as part of the planning process.Box Office OperationsProvide high-quality customer service via phone, email, and in-person both onsite and for external ticketed events.Process ticket sales, exchanges, refunds, and reservations using the ticketing system.Provide information on events, seating arrangements, accessibility options, and venue policies.Act as initial contact for customer enquiries and complaints, ensuring issues are resolved or escalated efficiently ensuring all customer interactions are handled with professionalism and in accordance with DEC's customer service standards.Assist with data entry and management of accurate records and customer databases.Assist in setting up and managing show builds, including pricing structures, seating configurations, and discount codes.Monitor and report on ticket sales, producing regular sales and attendance reports.Support promoters, venue staff, and internal teams with ticketing logistics.Process internal ticketing allocations, RSVPs and complimentary ticket requests.Ensure accurate cash handling, end-of-day reconciliation, and balancing of financial records.Undertake occasional Box Office show shifts as required, following the schedule of activity and operational needs.Business SupportContribute to a positive working culture of continuous improvement.Support administrative functions across the business.Assist in the preparation of meeting notes, minutes, reports, financial reconciliations and event summaries, presentations and documents for distribution.Diary management, travel and accommodation bookings as required.Tracking of partnership and funding deliverables.Contribute to the review and improvement of DEC’s policies, procedures and operating systems to ensure the most up to date and professional service is provided to all clients and patrons.Complete tasks and projects as assigned by the Ticketing and Administration Coordinator in an efficient and timely manner.Complete other duties based on the experience and level of this position.Selection CriteriaHigh level customer service, interpersonal and communication skills.Proven experience working autonomously and cooperatively within a fast-paced, dynamic team environment.Ability to set priorities and organise work to achieve set objectives and adapt to a changing and moving business.Administration and IT skills, including Microsoft Office 365 including Word, Excel, PowerPoint, Outlook, SharePoint, Teams and other database management with the ability to adapt to and train others in new systems.Experience in cash handling, including end-of-shift reconciliations.Hold (or be willing to obtain and maintain) a current Ochre Card and Responsible Service of Alcohol certification.Advantageous CriteriaExperience in ticketing sales, operations, or educational program coordination, with a strong customer service and sales background.Previous experience in the entertainment industry is highly desirable, and a genuine enthusiasm for the performing arts is a plus.How To ApplyFor more information, please request a copy of the Position Description via (emailprotected). Applications must be limited to a two-page cover letter addressing the selection criteria and a current resume. For any questions please contact us on +61 (8) 8980 3333.Applications close Sunday 11 May, 11.59pm. Only applications received via Seek will be considered.Come and be a part of the action and use your skills to positively impact our community.
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