At CCIWA we choose to be the most contemporary reflection of the community we represent. We choose ideas. We choose action. And we choose great people who want purpose in their lives.
Our Members sit at the heart of our organisation. Together we face extraordinary change. Disruption of business models. Declining community interest. The disintermediation of media. New campaigning approaches. Reduced commitment to economic reform. A need to engage in international markets. We choose to view this change as a challenge. And we’re working on adapting the way we operate and finding new ways to create a positive impact within our community.
We all want this State to be the best place to live and work. Join us and stand for business too.
* HR & Recruitment
* Recruitment - Support/Other
* WA Other
* Permanent / Full Time
11/4/2025
* Join a supportive organisation with a people-focused culture
* Support apprentices and trainees across the Pilbara region
* Career growth and development opportunities available
About the Opportunity
Apprenticeship Support Australia (ASA) are seeking an experienced mentor to join the team as a Mentor Support Officer. As a Mentor Support Officer, you will play a pivotal role in providing mentoring and support services to ASA clients, in particular, supporting our First Nations and Women in Trade apprentices.
You will facilitate apprenticeship completions by addressing industry, workplace, and personal issues, ensuring early identification and mitigation of challenges that may arise during the training process.
This is a full-time, permanent opportunity located in either our Port Hedland or Karratha office with opportunities to travel the Pilbara region.
Key Responsibilities
The role will include a range of day-to-day tasks including:
* Conducting risk assessments with clients to identify any potential barriers to completion.
* Deliver in-person, phone and online mentoring support to clients, offering ongoing support and assistance throughout their training contract.
* Undertake contact visits with Key Client Group (KCG) clients to identify complex issues early.
* Maintain regular contact with apprentices throughout their training contract, especially at key check in points, to ensure they have a seamless training experience
* Develop and maintain Tailored Support Plans (TSP’s).
* Ensure accurate and timely maintenance of databases and TSP’s, adhering to compliance requirements.
* Deliver information sessions at school and community events to support and promote the value of apprenticeships, traineeships and the benefits of mentoring support.
* Host networking events to create engagement for First Nations and/or Women in Male Dominated Trades apprentices.
* Collaborate with key stakeholders in job search and employment services for job seekers.
About You
To be a successful mentor you will have the following skills and experience:
* Knowledge and awareness of issues and potential barriers to completion of Apprenticeships.
* A minimum of 12 months relevant experience working with young people or proven relevant experience.
* Must be able to provide Apprentices with sound guidance in drawing from life experience, workplace knowledge, values and academic achievement.
* Excellent written and verbal communication skills
* Understanding/knowledge of apprenticeships and traineeships.
* Proactive in maintaining contact with apprentices and motivated to achieve service KPIs, ensuring a positive training experience
* National Police Clearance and Working with Children Check (essential)
* Current unrestricted Drivers Licence as a tool of trade vehicle is provided with this role (essential)
About ASA
Apprenticeship Support Australia (ASA) is a business unit of the Chamber of Commerce and Industry WA (CCIWA) and was formed in 1998 to deliver the Apprentice Connect Australia Provider services under a contract from the Commonwealth Government. ASA’s services are focused on lifting apprenticeship commencement and completion rates through the provision of support at every stage of the training cycle. More information about ASA can be found here CCIWA
CCIWA is an independent, not-for-profit organisation that has been the voice of business for more than 130 years. With more than 7,400 members from across all regions and industries, our mission is to make it easier to do business in this state and ensure that WA is a place where businesses of all shapes and sizes can succeed. We want this State to be the best place to live and do business.
CCIWA Culture and Benefits
At CCIWA, we will work with you to develop your career; ensure you feel supported and have the skills and capabilities you need to succeed at CCIWA and in your whole career.
We have a range of benefits to support our employees which includes:
* A variety of working and leave options, including a Flexible Working Policy, Paid Parental Leave and paid Rest and Relaxation leave between Christmas and New Year
* Excellent building facilities
* Career growth and development opportunities
* Access to free and confidential counselling for employees and their immediate family through our Employee Assistance Program
* Salary Sacrificing - CCIWA is a rebatable employer
* Active Social Club and Charity Initiative
Find out more about our fantastic culture here Commitment to Diversity & Inclusion
We welcome and encourage applications from Aboriginal and Torres Strait Islander people, people with disability, LGBTQIA+ and people from culturally diverse backgrounds.
CCIWA is proud to be an Inclusive Employer for 2024-25 with Diversity Council Australia.
How to apply
To apply, click on the “Apply Now” icon on Seek or apply directly through our website your application to be considered, you should include:
* A cover letter
* Current CV
Applications close COB Friday 2 May 2025 and short-listing for this position will commence immediately.
If you have any further questions, please contact the People Team at
The Chamber of Commerce and Industry WA (CCIWA) acknowledges the traditional custodians of Australia and their continuing connection to land, sea and community. We pay our respects to the people, the cultures and the elders past and present.
Subscribe to get all the latest WA and national business news and notices about our upcoming events delivered to your inbox.
The Chamber of Commerce and Industry WA (CCIWA) acknowledges the traditional custodians of Australia and their continuing connection to land, sea and community. We pay our respects to the people, the cultures and the elders past and present.
ABN: 96 929 977 985 | ACN: 099 891 611
All content is for general information purposes only, and should not be used as a substitute for consultation with professional advisers
#J-18808-Ljbffr