Description
At Amazon, we are working to be the most Customer-centric company on Earth.
One customer experience that we are constantly looking to take to a new level is how we fulfill and deliver orders.
Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered where and when they need them, as quickly, accurately, and cost effectively as possible.
To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering recent products and services in the last mile delivery space.
We are doing this by building a world class last mile operation, significantly complimented by Amazon Flex.
Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers.
With Amazon Flex, individuals can now be their own boss delivering Amazon packages.
We are seeking a 12-month Maternity Cover Senior Communications Manager for Amazon Flex Australia, based in Sydney.
In this role, you will be responsible for delivering high quality driver communications to our delivery partners across Australia.
You will have communications, PR and project management experience, excellent writing skills, and the ability to easily adapt to business priorities.
You will exercise extremely high judgment in narrow time frames, inject logic and care into communications, and ensure content meets the highest standards, in a fast-paced and often ambiguous environment.
A successful candidate will have strong technical writing ability, exceptional attention to detail, be highly analytical and customer-focused, and will have an ability to work independently under time constraints to meet deadlines.
The ideal candidate will have a proven track record in assuming end-to-end ownership of developing communications strategies to achieve business objectives, the execution of the communications tactics, and delivering measurable impact and results from communications initiatives.
Key job responsibilities
- Develop, track and report metrics on the effectiveness of communications, as well as continually monitor, analyze, and fine-tune messaging to develop the Amazon Flex Australia delivery partner communication strategy.
- Create high-quality, engaging communications and copy for delivery partners across a variety of channels, including emails, FAQs, talking points, newsletters, videos, websites, announcements, and others.
- Partner with local and global internal teams who communicate with partners, including voice of driver, driver support, safety, operations, and others, to ensure the highest quality of driver-facing communications to support business goals.
- Create and maintain communications calendars, toolkits, processes, templates, and messaging for Australia.
- A program management oriented mindset and the ability to be comfortable in different roles, sometimes supporting, sometimes leading and has the ability to “roll up their sleeves” and jump in if needed.
Can plan, direct, supervise and execute projects, programs or workstreams.
A day in the life
Your day might involve analyzing engagement metrics from recent communications, crafting a new video script for safety guidelines, collaborating with the driver support team on FAQ updates, and planning next month's communication calendar.
About the team
We're a collaborative group passionate about connecting with our delivery partners.
Our team values creative thinking, data-driven decisions, and inclusive communication that supports our diverse partner community.
Learn More about Amazon Australia (https://amazon.jobs/content/en/teams/international-stores/australia?cmpid=AS_OTHR200021B)
Basic Qualifications
- 6+ years of professional non-internship marketing experience
- 7+ years of developing and managing acquisition marketing or channel programs experience
- Experience using data and metrics to drive improvements
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Experience building, executing and scaling cross-functional marketing programs
- Experience developing and executing campaigns across a multitude of timezones and languages
Preferred Qualifications
- Experience driving direction and alignment with large cross-functional teams and agency partners
- Experience designing and executing joint marketing plans with strategic alliance partners with global footprint
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community.
We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Required Skill Profession
Other General