Job Title
Thermal Customer Engineer (Technician) – Commissioning
Department
Global Service
Reports to
Service Operations Manager - Startups
Base Region & Country
APAC - ANZ
Position Summary/Objectives of Incumbent
The purpose of this position is to carry out the maintenance servicing of Vertiv equipment, after hours service work and commissioning as planned and directed by the Service Operations Manager and Thermal Supervisor.
Key Responsibilities
Planning & Reporting
* Time Sheets – Digital reporting tool to be used (i.e., accurately record hours worked, and all call out and response times) each day.
* Commissioning/Service Reports - to be completed within set timeframes.
Operational Delivery
* As required, support the Service Team with carrying out maintenance & TM works
* Maintain relationships between the VERTIV and our customers, by having professional interactions with customers & providing customer feedback to the Vertiv Team.
* Keep up to date with your training requirements across multiple Vertiv technologies.
* Maintain the supplied company vehicle & personal appearance to the appropriate company standard.
WHS, Environment & Quality
* Comply with all Work, Health & Safety, Environment and Quality obligations.
* Actively promote safety in the workplace
Daily Work Duties and Expectations
* Drivers Licence is required (may involve visit to remote sites)
* Overnight or longer trips may be required.
* Use of ladders, Scissor lift and scaffolding.
* Working in tight and restricted locations.
* Working on and around Energised Electrical equipment.
* Working on live refrigerant lines and pressure vessels.
* Working at Heights (needs Work at Heights Training and refreshed every 5 years)
* Working on HVAC Mechanical systems that will involve awkward body positions at times.
* Lifting, carrying, relocating equipment and components (e.g. Compressors, Gas Bottles etc)
Employees reporting to Incumbent
Nil
Main contacts within Company
* Other Customer Engineers – Thermal
* Service Supervisor – Thermal
* Service Operations Manager
* Safety Manager
* Technical Support Team
* Sales Team
* Finance
Main contacts outside the Company
* Customers
* Product Suppliers
* Contractors
* Vertiv Partners
Education / Qualification
* Mechanical Trade Certificate (state dependant)
* Restricted Electrical Licence
* Refrigerant Handling Licence
Specialist Knowledge
* Technical knowledge - data centres, telecom, commercial & industrial or similar industries (highly regarded)
Practical Experience
* Proven track record within the Air – Conditioning or other precision cooling industry as a service technician
* Proven ability to work effectively under timeline constraints on large scale sites.
* Thermal controls & Networking knowledge
* Proficiency in Microsoft Office
Personal Characteristics
* Excellent communication, inter-personal and problem-solving skills.
* Learning agility
* Interpersonal skills
* Ability to work collaboratively in a team environment.
* Ability to multitask and prioritise workloads.
* Negotiation & influencing skills.
* Computer literacy at an intermediate level
#J-18808-Ljbffr