Ready for a new career adventure?
Join Bupa Aged Care and be at the heart of it in Glenvale. As Australia's largest regional aged care and dementia provider, we continue to be part of communities driven by vision, passion, and hard work. We make life better for thousands, including yours. You make a difference to our residents and their families, and we want to support you in doing just that.
A modern care home built on two hectares of land, set in a quiet suburb of Glenvale, just 5 km west of the Toowoomba town centre. It consists of 124 beds, including care units such as dementia, respite, and palliative care. Our primary goal is to focus on the health, lifestyle, and well-being of our residents. Bupa Glenvale | Aged Care Toowoomba
About the Role
As a Business Administrator, known as a Customer Service Consultant (CSC) at Bupa, you will work alongside another CSC and our General Manager. You will be the welcoming face of our care home and responsible for a range of administrative tasks supporting daily operations. This role will focus on Employee Service functions.
Benefits of Bupa
* Free Select health insurance for you and your immediate family up to $5500*
* VIVA - our employee wellbeing program - live healthier and happier. We support our people to be their best physically and mentally so they can best support our customers. We believe our staff deserve outstanding healthcare too.
* Career development opportunities. We believe that when you grow, Bupa grows.
* Access to world-class training and professional development, supported by our education team and clinicians committed to clinical excellence.
* Comprehensive induction and buddy program to set you up for success and provide support as you transition into your new role.
* Recognition and rewards through the Bupa Love Reward & Recognition Program, acknowledging the gratitude of residents and their families.
No sponsorship available
Duties
Each CSC has specific responsibilities. Generally, one focuses on Employee Services, another on Resident Placement, and all handle reception duties. This role will primarily focus on Employee Service. Examples of tasks include:
* Supporting and overseeing employee experience through administering rosters, payroll, training, compliance, HR, recruitment, onboarding, and managing leave.
* Providing prospective residents and families with a welcoming, informative introduction to the care home, handling inquiries, and coordinating admissions.
* Leading customer service, reception, and administrative functions to ensure high standards of service.
Skills and Experience
* Patience and a sunny disposition are essential in this rewarding environment.
* Strong communication skills, diplomacy, and a proactive approach are crucial, especially when dealing with families and residents.
* Intermediate to advanced skills in MS Office Suite.
* Experience in a similar admin/customer service role, including rostering, payroll, and HR functions such as recruitment.
* Excellent organization, time management, prioritization, and self-direction skills.
Culture
At Bupa Aged Care, our purpose is to help people live longer, healthier, happier lives and to make a better world. We pride ourselves on delivering high-quality, personal care. Our agile culture adapts to your needs, supporting your wellbeing and career growth, providing the tools you need for a fulfilling career.
How to Apply
Click 'Apply' to begin our online application process. Pre-employment checks will be part of the process.
Learn more about working at Bupa at:
Bupa is committed to creating a safe, inclusive workplace where all team members feel they belong, regardless of gender identity, ethnicity, disability, sexual orientation, religion, or life stage. We provide equal opportunities and a workplace free from discrimination, bullying, and harassment. If you need adjustments for the recruitment process, please inform us when applying.
*Eligibility criteria and conditions apply
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