Job Description
We are seeking a part-time Service Desk Officer to enhance customer service quality and support for educational projects. The successful candidate will provide assistance to staff and external clients, maintain documentation, and collaborate within a dynamic team.
Key Responsibilities
1. Provide technical assistance to staff and external clients via phone, email, or in-person
2. Maintain accurate and up-to-date documentation of client interactions and system performance
3. Collaborate with the IT team to resolve technical issues and improve system efficiency
Requirements
To be successful in this role, you will need:
* Relevant IT qualifications, such as a diploma or degree in Computer Science or related field
* Excellent communication and interpersonal skills
* A passion for improving education and customer service
What We Offer
This is an excellent opportunity to join our team and develop your skills in a supportive and dynamic environment. You will have access to professional development opportunities and work closely with experienced colleagues to deliver high-quality results.