WSAudiology is a global leader in the hearing aid industry. We invite you to help unlock human potential by bringing back hearing for millions of people around the world.
We operate a global network of hearing stores equipped with the latest technology and, most importantly, the best people. Our track record shows that we offer and actively support progressive career pathways for our employees to grow and develop in the pathway of their choice.
The Role
We are seeking an experienced customer service professional who can engage with customers through phone, email, and in-person interactions, answering inquiries and providing tailored product information. You will also schedule appointments for hearing assessments and consultations with our expert audiologists, guide customers through our innovative range of hearing devices and accessories, resolve concerns efficiently, and contribute to local marketing efforts to promote our clinic and its services.
* Main Responsibilities:
* Engage with customers through various channels to provide exceptional customer service.
* Schedule appointments for hearing assessments and consultations.
* Provide tailored product information and guide customers through our range of hearing devices and accessories.
* Resolve customer concerns efficiently.
* Contribute to local marketing efforts to promote our clinic and its services.
Requirements
To be successful in this role, you will need to have:
* 2+ years of experience in delivering customer service in retail or allied health environments.
* Good computer literacy and the ability to navigate various software programs (CRM, appointment management, etc.).
* Attention to detail with a solid administrative background and a collaborative spirit.
* A positive, team-oriented attitude with the ability to work independently when needed.
Benefits
We offer a competitive remuneration package, ongoing training and continuing professional development to support your career growth and opportunities, clinic incentives available throughout the year, paid parental leave, hearing aid benefits available to employees, family, and friends, access to employee assistance program at no cost, and the opportunity to join a business with an industry-high NPS score.
Career Growth and Opportunities
We believe that our work is at its best when everyone feels free to be their most authentic self. We are committed to creating an inclusive employee experience and welcome applications from candidates who share our values. Please note that candidates will be required to undergo a police check as a condition of employment.