Customer service officer

mlcoa is a leading global provider of independent medical opinions and specialist services to insurers, employers, government bodies and the legal sector.

We are seeking a motivated Client Services Officer with a strong customer service focus to join our team.

Reporting to the Operations Manager, you will support clients by providing advice and coordinating appointments with our network of specialist consultants.

• Liaising with customer to plan and implement agreed services
• Scheduling of appointments
• Maintaining busy inboxes, with queries, appointments and non-appointment services
• Providing administrative and operational support to consultant practitioners
• Providing information and advice to customers, or prospective customers
• Undertaking other tasks assigned to the Client Services team, including reception duties, dictation, invoicing and supporting the greater team in general

• Proven experience delivering excellent customer service
• Strong communication and interpersonal skills
• Ability to work independently and collaboratively
• Highly organised with strong attention to detail
• Able to prioritise tasks in a fast‐paced environment
• Proficient in Microsoft Office (Word, Excel)
• Friendly, proactive and team‐oriented approach

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.