Guest Service Agent
Full‐time position at Oaks Brisbane Lexicon Suites.
Job Description
We are looking for a Guest Service Agent who is passionate about delivering exceptional customer service. From the moment a guest steps into the hotel, you will welcome them with a friendly, warm presence and guide them throughout their stay. You will be remembered for superb service, positive energy, and proactive support.
Key Responsibilities
* Provide a warm and friendly reception, ensuring a smooth and efficient check‐in process while addressing any immediate inquiries or needs.
* Maintain clear and courteous communication with guests, colleagues, and stakeholders across in‐person, phone, and email channels.
* Accurately process guest reservations, updates, and special requests using the property management system.
* Serve as the primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations.
Shift Details
* Rotating roster across Monday to Sunday.
* Shift times scheduled within 6:00 am to 11:00 pm.
* Immediate start available.
Qualifications
* Background in delivering high‐quality service within a hotel, hospitality, or customer‐facing environment.
* Strong communication skills across all mediums.
* Consistently delivers exceptional service and proactively addresses guest needs.
* Fosters positive guest experiences and maintains high satisfaction levels.
* Maintains a polished and professional presentation.
* Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts.
What We Offer
* Career Growth: Learning and development programs.
* Exclusive Hotel Deals: 50% off stays in Australasia; 20% off for friends and family.
* Global Perks: International accommodation discounts across our brands.
* Retail Rewards: Cashback and discounts at over 400 top retailers in AU/NZ.
* Experiences: Discounted entertainment and activities.
* Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
* Generous Leave: Parental and birthday leave.
* Wellness Boost: EAP and tailored wellness support.
Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.
#J-18808-Ljbffr