About the role
In this role, you'll act as the first point of contact for system queries and troubleshooting, support software testing and configuration updates, manage staff access (onboarding and offboarding), maintain system documentation, and deliver user training. You'll also liaise with stakeholders to identify requirements and contribute to a positive, inclusive team culture.
Duties will include:
* Facilitate effective communication with staff reporting client management system issues Role model strong interpersonal relations and resolve conflicts effectively.
* Contribute to a positive and effective team culture that is responsive to cultural diversity and equity.
* Develop and Support Testing of Software Releases, Functional Updates and configuration changes
* First Point of Contact for System Related Queries and Trouble shooting
* Staff Security Access Configuration (Onboard and Offboard)
* Complete System Documentation through Training Guides and Configuration Documentation
* Deliver User Training (Formal and Informal)
* Liaise with clients to identify and define requirements, scope and objectives
* Maintain confidentiality and provide effective service to both internal and external stakeholders from culturally diverse backgrounds.
* Comply with all operational, policy and regulatory compliance obligations set by Mercy Community
* Ensure you have up-to-date personal history checks relevant to your role and client access, as required
About you
* Experience with technical problem solving of system issues.
* Ability to work autonomously and be self-driven.
* Demonstrated ability to design, develop, and maintain organisational forms and reports.
* Strong attention to detail, excellent organisational skills, proactive problem-solving, and proven ability to build and maintain effective working relationships and collaborate as a team member.
* Proven skills in using computer systems, at an advanced level
* Tertiary qualification in Information Systems, Information Technology or Similar.
* Experience preparing workplace or operational reports.
* Experience working in a Not-for-Profit environment.
* Knowledge of Aboriginal and Torres Strait Islander cultures and issues, with a commitment to respectful engagement and practices.
Why Mercy Community
Mercy Community is a Catholic not-for-profit that provides a wide range of services supporting families, community and residential aged care. All our work is driven by our core values of Compassion, Integrity, Dignity & Empowerment.
Being part of the Mercy Community team, means you have access to some fantastic benefits, such as:
* Pay for your Queensland Blue Card and NDIS Worker Screening Card when you need – saving you up to $156 if you need both cards
* Increase your take home pay through the use of generous salary packaging - up to $18,550 per annum of your salary is available as a tax-free component
* Provide you and your immediate family free, professional and confidential counselling services through our employee assistance program
* Free annual influenza and/or other vaccination reimbursements
* Benefits – is an employee benefits program designed to help you save money on living costs
* Novated leasing options to reduce your taxable income
* Ability to cash out or purchase additional annual leave
For any queries, please contact We do not accept applications via email so please ensure you apply online.
Mercy Community is a Circle Back Initiative Employer and commit to respond to every applicant.