Are you a strategic UX researcher and designer ready to lead user-centred design within one of Victoria's most trusted public institutions?
We're seeking a
Design Manager, User Experience
to help transform the way internal systems support the delivery of large-scale, state-wide programs.
This senior role will take ownership of redesigning complex, high-stakes internal applications that must be intuitive, accessible, and efficient for the thousands of staff who rely on them during peak operational periods.
You'll apply human-centred design principles across research, journey mapping, prototyping, testing and iteration—bringing together insights from users, business teams, and developers to create streamlined digital experiences that work under pressure.
Key Responsibilities:
* Lead the redesign of internal systems with a focus on usability and efficiency.
* Conduct user research and workshops to understand complex workflows and user needs.
* Map user journeys, prototype and test solutions to improve system design.
* Collaborate with developers and business stakeholders to ensure successful implementation.
* Build design standards and best-practice frameworks that support long-term system improvements.
About You:
* You bring up to 10 years experience in
user experience design and research
across the full human-centred design lifecycle.
* You've worked in
mission-critical or complex environments
(e.g. government, healthcare, logistics) where accuracy and reliability matter.
* You're confident facilitating workshops, translating research into actionable design outcomes, and influencing diverse stakeholders.
* You're comfortable navigating ambiguity and creating structure from complexity.
* Proficient in
Figma
and familiar with other wireframing and prototyping tools.
Why You'll Love Working Here:
* Flexible hybrid work (approx. two days onsite in Port Melbourne).
* Collaborative, fast-paced, purpose-driven culture with real community impact.
* Professional development, wellbeing programs, and supportive leadership.
* The opportunity to build user-centred design capability in a newly established function.
If you're ready to design digital systems that truly make a difference to community outcomes, we'd love to hear from you.
Your application must include:
* Combined CV and Folio of UX design for mission-critical/complex environments
Please note:
Only those who can demonstrate the above experience will be responded to.
You must be an Australian Citizen or Permanent Resident in order to apply.
To help manage applications please no phone calls or dm's; apply here.