Product Manager – Offsets Engagement, Manage & Own
Permanent Full time role.
You're an accomplished Product Manager, driven to deliver exceptional outcomes
We're committed to delivering outstanding customer experiences
Together we can achieve big goals and empower our customers
See yourself in the team
The Home Buying team unlocks the dream of Home Ownership for Australians through end-to-end management of the Home Loan business, including distribution, acquisition, retention, customer experience, risk, change, and continuous improvement.
The Manage and Own (M&O) Crew looks after the in-life experiences for our home loan customers, including but not limited to value and loyalty creation, variation, retention, offset arrangements and departure. This role sits within the Offsets Engagement squad in M&O.
Do work that matters
Reporting to a Chapter lead and the Product Owner of the Offsets Engagement Squad, the Product Manager will be responsible in continuing the enhance the Everyday Offset arrangements experience for our customers. This role requires a deep understanding of customer behaviour, risk issue and incident management, analytical skills and the ability to collaborate with stakeholders to deliver great customer outcomes.
Key responsibilities include:
Develop and execute strategies to enhance the Everyday Offset product experience, aligned with customer needs and business priorities.
Leverage customer data and insights to identify trends, pain points, and opportunities to improve the end-to-end experience.
Review customer breakpoints to identify and deliver customer experience improvement opportunities
Work closely with key stakeholders to deliver change for our customers to improve customer experience and outcomes
Partner with Risk and Compliance to proactively identify and manage operational and other risks in the portfolio
Manage operational risk incidents and implement control improvements where needed.
Assist with developing and delivering on a roadmap of initiatives targeting enhancing the home loan experience for HL customers
We're interested in hearing from people with:
A proven track record of delivery of high impact initiatives that drive customer value
Strong problem-solving, influencing and stakeholder management skills
Strong planning and time management skills with the ability to deal with competing priorities
Strong written and verbal communication and influencing skills
Risk mindset – All CommBank employees are expected to proactively identify and understand, openly discuss, and act on current and future risks.
What's in it for you?
This role offers an excellent opportunity to broaden your skills and experience in Product Management. You will gain significant exposure to multiple teams within Home Buying and beyond, building knowledge in various areas.
We operate in a hybrid working environment, meaning a blend between being in the office and working remote.
If you're a driven, collaborative and enthusiastic person who wants to have a real impact on the digital experience of our customers – we would love to hear from you
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
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Advertising End Date: 26/11/2025
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