Overview
At Orchard, we believe creativity and technology should work hand-in-hand to invent better outcomes. We're Australia's leading health and wellness agency, blending modern marketing with science and powered by deep digital experience. Our work wins effectiveness awards and, more importantly, creates meaningful change for patients, HCPs, and the brands we partner with.
We're a fun, hardworking team that leaves egos at the door. Past that door? A collaborative studio filled with inspiring people, big ideas, and yes, free crumpets.
Job Description: This is a hands-on Account Manager role for someone who loves clients, likes being busy, and takes pride in getting things done well. This role is for someone who enjoys working closely with clients, stays calm when things get busy, and takes real pride in delivering work on time.
You'll work across tech-led client accounts, partnering closely with delivery teams on digital platforms and ongoing programs rather than one-off campaigns. Your focus will be on managing day-to-day client relationships across platform builds, enhancements, upgrades and continuous support.
You'll sit within a small group of client relationships, owning day-to-day delivery while building trust, momentum and growth. You won't be on your own and will work alongside Account Directors, Project Managers, development, creative and experience teams, but you'll be the person clients rely on to keep things moving.
We're looking for someone with pace, positivity and a can-do attitude. Someone who's happy to roll up their sleeves, get into the detail, and bring good energy to the room. Skills matter, but attitude matters more.
Responsibilities
Supporting Clients
* Building strong, long term relationships based on trust and straight talking
* Managing client expectations early and clearly
* Giving practical advice and guidance, not just passing messages on
* Spotting issues before they become problems and dealing with them calmly
* Presenting ideas and recommendations with confidence
* Creating a positive environment that helps teams do their best work
Account Management
* Managing the day-to-day flow of work across your accounts
* Working with Group Account Directors or Senior Account Directors on account plans and growth ideas
* Helping identify opportunities within existing clients
* Leading internal catch ups to track progress and flag risks
* Keeping everyone aligned on priorities, timing and next steps
Planning and briefing
* Writing briefs that set projects up for success
* Working closely with tech, strategy and delivery teams
* Reviewing work and making sure it answers the brief
* Keeping an eye on digital trends and bringing relevant ideas to clients
Commercial and growth
* Keeping scope and charging clear and accurate
* Supporting estimates and statements of work
* Flagging changes early when work shifts
* Helping forecast revenue
* Working closely with project managers to keep delivery on track
* Supporting pitches and spotting growth opportunities within your accounts
Qualifications
What you can bring
* 4+ years in account management, customer success, or client services role (agency experience a plus)
* Excellent oral and written communication and skills
* Passion for digital marketing and/or creating great connected experiences
* Good presentation skills
* Excellent organisational skills
* Good financial management skills
* Interest in current technology and future trends
* Team player
* A great attitude
Above all, the successful candidate to join Orchard will be someone who has a strong work ethic driven by creative passion, positive energy and thrives on challenges, alongside a desire to grow with the company!
Additional Information
Orchard Marketing is part of the Enero Group. As a Group, we proudly acknowledge the traditional custodians of the land on which we operate, the Gadigal People of the Eora Nation. Our Innovate, Level 2, RAP endorsement aims to nurture, develop, encourage, and include Aboriginal and Torres Strait Islander talent, partners, and advisors both in our own agency, and across the broader industry. As such, we encourage peoples of all backgrounds to apply.
A Little About Orchard
We offer an awesome, fun working environment full of culture and energy. We leave our egos at the door and past that door is a super cool office space filled with inspiring people and free crumpets. We pride ourselves on our work, as well as our focus on a healthy work / life balance. We're 100% committed to you, your career at Orchard and your continued professional and personal development. We offer a rich array of internal and external structured training and education courses as well as ongoing individual wellbeing support through our Employee Assistance Program.
Orchard Marketing is part of the Enero Group. As a Group, we proudly acknowledge the traditional custodians of the land on which we operate, the Gadigal People of the Eora Nation. Our Innovate, Level 2, RAP endorsement aims to nurture, develop, encourage, and include Aboriginal and Torres Strait Islander talent, partners, and advisors both in our own agency, and across the broader industry. As such, we encourage peoples of all backgrounds to apply.
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