* Customer-focused role in a leading FMCG company
* Bendigo-based (6 months Temp Role)
* Great career development opportunities
Our Company
Incorporated in 1938, Hazeldene's Chicken Farm is a leading FMCG company headquartered in Lockwood (Bendigo), Victoria. At Hazeldenes, we have more than 80 years of history underpinning how we proudly go about our business. It is not just about our delicious chickens, innovation, and commitment to quality. It is about our people doing extraordinary things to deliver great products.
At Hazeldenes, we are proud of our people, our reputation, and our place in the community. From humble beginnings in Kangaroo Flat in Bendigo, our facilities have spread across rural Victoria. Our people come from many different cultures and backgrounds and have skills ranging from farming and quality control to engineering and poultry processing.
The Role
We are seeking a Sales & Service Representative to join our Sales and Marketing Team at Lockwood. This is a key role responsible for supporting customer relationships, managing orders, and ensuring the delivery of outstanding service every day.
You'll be the first point of contact for customers, providing prompt assistance, processing orders accurately, managing telesales activities, and helping promote new and existing Hazeldenes products.
Working collaboratively with the Sales, Marketing, Planning, and Distribution teams, you'll play an important part in achieving customer satisfaction, product delivery targets, and continued growth in our retail and wholesale networks.
Key Responsibilities
* Provide exceptional service and support to Hazeldenes' customers.
* Manage incoming orders, product queries, and customer accounts with professionalism and accuracy.
* Conduct outbound calls to promote weekly and daily product specials.
* Work closely with Sales and Marketing to assist with account management and product promotions.
* Coordinate customer credits, returns, and complaints promptly and effectively.
* Contribute to sales reporting, data analysis, and identifying new sales opportunities.
* Support marketing activities and promotions for independent grocers.
* Maintain strong relationships with internal teams to ensure smooth order and delivery processes.
About You
* Previous experience in customer service, sales support, or telesales — preferably in FMCG or a similar fast-paced environment.
* Strong communication and relationship-building skills.
* Excellent attention to detail, accuracy, and time management.
* Confident using Microsoft Office applications (Word, Excel, Outlook).
* Positive attitude, adaptability, and a strong team focus.
* Passionate about delivering great customer experiences and contributing to business growth.
Benefits
* Competitive salary and supportive team environment.
* Opportunities for career growth within a leading Australian FMCG company.
* Staff discounts on delicious Hazeldenes products.
* Onsite parking and modern facilities.
How to Apply
If you are a motivated and customer-focused individual who thrives in a dynamic team environment, we'd love to hear from you.
Apply now with your resume and cover letter and take the next step in your career with Hazeldenes.
You can also apply directly on Hazeldenes careers for a better experience; copy paste the below link in your web browser:
HR Hazeldenes