The Onsite Maintenance Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI‐SPL customers at customer site(s) with the end goals of delivering a world‐class Customer Service experience.
What You'll Do
The Audio Visual Technician's responsibilities include, but are not limited to:
* Video/audio conference setup and support. Best efforts should be made to ensure all sites are connected on time and receiving/transmitting good audio/video.
* Assist with support for video/audio conferencing problems. Investigate faults and recommend further actions to rectify.
General AV Meeting Room Support
* Ensure all multi‐media/presentation rooms are maintained in good working order.
* AV equipment setup and support.
* Presentation/multi‐media meeting room support, including duration support.
* Assist with support for multi‐media broadcasting.
* Quick response to urgent/ad‐hoc requests.
* Assist where possible with IT related enquiries during supports. Escalate issues if required.
* Arrange equipment loans and hire to meet client specification.
* Faults and Room Checks
* Carry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure.
* Ensure that all faults are reported in the correct way and in a timely manner.
* Proactive maintenance/reporting to ensure all AV equipment is always of the highest standard and functioning correctly.
* Follow‐up on issues reported to aid resolution.
General Duties
* Advise clients on best practice.
* Provide feedback on communication issues and service improvements.
* Focus on service/operational issues for review.
* Assist with training of new starters and freelancers.
* Build and maintain client relationships.
* Be flexible and assist the team in all areas of the development.
* Manual handling tasks will be required when necessary for moving equipment.
Global Coordination
* Maintaining a good working relationship with global AV/VC/TP counterparts.
Skills And Experience Required
* Proven AV experience working in a world class global organization.
* Clear communicator who can turn complex topics into compelling stories and align them with the firm's mission.
* Organized, detail‐orientated and multitasking skills.
* Good writing and analytical abilities.
* Good executive presence; at ease guiding senior members of the firm through the production process.
* Familiarity with the latest trends and tools for high quality video, data visual production.
* Familiarity with the latest trends shaping the digital, content marketing landscape.
* High energy, sense of urgency, decisiveness and ability to work in fast‐paced, innovative environment.
* Able to operate successfully in a large and complex global corporation while possessing an entrepreneurial spirit and mindset to make things happen.
AVI‐SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI‐SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.
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