Customer Service and Community Support Officer
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This role offers the opportunity to provide exceptional customer service and support to both internal and external customers, ensuring a positive experience.
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The Role:
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* Provides customer service and cashier processing for Council services;
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* Manages and resolves issues of both internal and external customers, ensuring a positive outcome;
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* Offers a challenging and rewarding career in local government, engaging with the community;
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* Undertakes a diverse range of duties across the Finance and Administration directorate, including customer service, financial reporting, and business support services.
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About You:
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* You are a motivated and agreeable individual with a can-do attitude;
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* Have experience in delivering exceptional customer service, preferably in retail, banking or another regulated environment;
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* Enjoy working across various disciplines, with procedures and systems to support you;
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* Excel at interpersonal skills, negotiating win-win outcomes;
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* Are a reliable and respectful team member who thrives on collaboration with others.
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The Benefits:
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* Regional employer, based in Crookwell Administration Office;
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* 9-day fortnight (working 70 hours over 9 days);
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* Attractive salary and long service leave entitlements after 5 years of continuous service;
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* Access to Employee Assistance Programs;
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* Training and development opportunities.
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