Who you are
You're a proactive and student‐focused professional who enjoys helping others navigate important decisions with confidence. You bring a strong customer service mindset and take pride in delivering accurate, timely advice that makes a real difference to the student experience. You communicate clearly and empathetically, tailoring your approach to meet individual needs, and you're just as comfortable working across phone, email, chat and face‐to‐face interactions. You're organised, detail‐oriented and able to manage competing priorities in a fast‐paced environment without compromising quality. You're a collaborative team player while also being confident to use your initiative and judgement to resolve enquiries and know when to elevate more complex matters. Most importantly, you're motivated by contributing to positive student outcomes and supporting access to higher education.
What you'll do
You'll be at the frontline of the student journey, providing enrolment support that helps students to successfully commence and progress in their studies. You'll deliver accurate, timely and student‐centred enrolment advice across multiple channels, contributing to a seamless and positive experience. Working in a collaborative team, you'll handle a high volume of enquiries, aiming for first point resolution while effectively triaging more complex matters. In your first 6–12 months, you'll develop capability in enrolment systems and procedures, acquire knowledge of programs and build confidence in interpreting policy and providing tailored, compliant advice. You'll also contribute to improving processes and supporting more efficient ways of working to enhance the student experience. This role offers a strong foundation to grow your expertise in student administration and progress within the higher education sector.
What will help you succeed
A Certificate or Diploma qualification and subsequent relevant work experience in student administration, customer service or a related field will be highly regarded, or an alternate combination of experience and education.
Job Details
Reference Number: 0086_03/26 and 0089_04/26
Term: Full‐time continuing appointment (36 hours/week) or Part‐time continuing appointment (18 hours/week)
Salary: Total full‐time remuneration range $89,952 to $95,555 pa (includes salary range of $75,861 to $80,586 pa, employer super contributions of 17% and annual leave loading)
Closes: Thursday, 25 June 2026 at 11:30 pm (AEST)
To be considered for this position, you will need to have the right to work in Australia.
Contact
For further information about this role, please contact Ms Sophie Paige, Manager (Enrolment) via +61‐7‐3812‐6443 or sophie.paige@unisq.edu.au.
About UniSQ
Building on its strengths as Australia's leading regional university, UniSQ partners closely with its communities to drive innovation and create opportunity through education and research. Guided by our values of respect, integrity, and excellence, UniSQ's Strategic Plan 2026–2030 sets a clear ambition: to be Australia's most transformative university by embracing our regional identity, fostering inclusive learning and research environments, and delivering globally relevant outcomes with strong local impact.
The University offers a range of different ways of working and connecting across our physical and virtual spaces to meet the needs of our students, partners and community. We value diversity and strive to foster an inclusive environment that is underpinned by our values and champions, embraces and respects differences. We support and encourage applications from all diversity groups. With an increasingly diverse workforce, we understand that careers may be placed on hold or limited throughout many life circumstances.
At UniSQ we are united by our core values of Respect, Integrity and Excellence, which guide our daily actions and decision‐making. UniSQ is a child‐safe organisation.
As part of the University of Southern Queensland's commitment to fostering a safe, respectful and rewarding work environment and in compliance with our legal obligations, we require candidates to declare whether they have been investigated for an allegation of Gender Based Violence, or determined to have engaged in conduct that constitutes Gender Based Violence, during the course of their previous employment or in any legal process. This information helps us meet our legal obligations under the National Higher Education Code to Prevent and Respond to Gender Based Violence, and will be considered when determining a candidate's suitability for employment, so that we can keep our University community safe.
If you know that this role is right for you, please submit your current resume together with a two‐page (maximum) statement, outlining your skills and experience relative to 'Who we're looking for' in the position description.
For more information on our selection process please refer to your recruitment journey available on our website.
* Click Begin at the bottom of this page to register with USQ's Online Application System
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