Be the Voice That Connects Our Hospital!
Make a meaningful difference every day as the first point of contact for callers across our hospital. Use your communication skills, professionalism, and calm under pressure to help connect patients, staff, and the community with the support they need.
About the role
As a key member of our switchboard team, you will provide a professional, courteous, and efficient communication service to hospital staff, patients, and the wider community. You'll ensure incoming calls are managed accurately and with empathy, while supporting critical communication processes that keep the hospital operating safely and effectively.
* Operate the hospital switchboard, ensuring all calls are managed promptly, professionally, and directed to the right place.
* Support hospital operations by coordinating pager units, maintaining up-to-date departmental information, and performing general administrative duties.
* Respond confidently in emergency and security situations by activating communication protocols and following code procedures.
Working with us
Professionally, our HHS values professionalism, leadership capability, excellence and resilience in our staff. We are committed to providing extraordinary opportunities for career development including in-house training, development and mentoring programs.
Requirements
* This role requires availability for shift work across a 7-day roster, between the hours of 7:00am and 11:00pm.
* C Class Motor Vehicle Licence.
* Pre-employment screening will be conducted for the successful applicant, including Criminal History checks.
* This is a VPD risk role and may require evidence of vaccination or immunity to: Hepatitis A/B, Measles, Mumps, Rubella, Varicella, Pertussis, and Tuberculosis.
* A period of probation may apply.
About North West Hospital and Health Service
The North West Hospital and Health Service (NWHHS) delivers public health services across approximately 300,000 square kilometres, supporting remote communities throughout North Western Queensland and the Gulf of Carpentaria. We are committed to promoting community wellbeing and providing high-quality, accessible and effective healthcare for all.
* Unique locations
* Friendly communities
* Regional, rural and remote $$$ incentives
The lifestyle in Mount Isa is family friendly; it is a vibrant city with an outback community feel. You will fall in love with the natural splendour of the North West Queensland region, the experience of a rural/urban community and the opportunity to make a real and positive difference... and want to stay.
Affectionately known as the ‘oasis of the outback,' Mount Isa represents over 50 nationalities which give the city a unique cosmopolitan flavour. People enjoy living in this modern community, with restaurants, excellent health care, shopping, churches, clubs, service clubs and social activities. You will love the yearly carnival of festivities and celebrations including the Mount Isa Rodeo.
The Traditional Owners of the area are the Kalkadoon people.
Mount Isa is a great place to live and work!
Interested?
Download the Role Description for further information and application / interview preparation.
Contact: Bronwyn Munokoa on (07) 4764 1***.
Applications close: Thursday, 2 April 2026.