Contract Type
Permanent
Reference
BH-369849
Industry
Call Centre & Customer Service
Salary
per annum - Min: AUD 60000 - Max: AUD 70000
**Passionate about customers and guiding them through from start to finish? This one is for you**
**Duties**:
- Deliver high quality customer service
- Manage a portfolio of claims at various complexity levels
- Investigate claims and provide accurate assessment and strategies
- Process administrative tasks
- Maintain exceptional internal and external stakeholder relationships
- Maintain KPIs throughout the account management process
**What you'll need**:
- Call centre or claims experience is desirable
- Excellent interpersonal, customer care and communication skills
- Self-motivated and a great team player
- Attention to detail, file integrity and compliance
- Excellent computing and literacy skills
- Ability to listen with understanding and empathy and identify useful information for claims assessment
- Proven ability to work under pressure and multi-task effectively in an evolving environment
- Experience working in a fast-paced environment
**Join a collaborative and growing team now**
**Shortlisted applicants will be contacted.