Overview
At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours. We provide cloud-based, intuitive technology solutions for small and medium-sized businesses, including Xplor Pay, to enable secure, transparent, and fast payments. We are unified by our purpose of helping people succeed, and as part of our team you join a personal connection that strengthens the relationship customers have with Xplor products.
Job Description
About the opportunity
We’re searching for a strategic executive leader to drive the next chapter of growth and global success for our flagship gym management SaaS platform used in over 30 countries.
The General Manager is a Senior Vice President (SVP) level position. You will be the architect and owner of the end-to-end performance of the product portfolio, including direct accountability for sales, marketing, revenue growth, onboarding, and customer success, while providing matrixed leadership across product, technology, and support functions.
Reporting into our Chief Commercial Officer, you will own the P&L;, define the go-to-market roadmap, and scale presence across key markets including Australia and APAC. This is a high-impact, strategic role that requires analytical rigor, commercial acumen, and the ability to influence cross-functional teams. You’ll lead with accountability, move with agility, and drive with vision.
Responsibilities
- Full commercial ownership of the business – from strategy to execution, sales to margin.
- Shape and drive global go-to-market strategy, influencing product positioning and pricing.
- Lead customer advocacy by owning the end-to-end journey, integrating feedback into strategy, and developing measurable approaches to customer satisfaction, NPS, and lifetime value.
- Align and energise cross-functional teams in a matrixed environment, balancing speed with scale to drive revenue and margin.
- Partner with Product and Engineering to influence product strategy and roadmap based on market feedback and customer insights, and ensure delivery is efficient and accurate
- Partner with Customer Support and Service to deliver customer satisfaction, meet SLA targets effectively and efficiently
- Be a key driver of Xplor’s overall strategy in the Fitness & Wellbeing vertical.
Location
This position is a remote work opportunity but the selected individual will need to be in the APAC region, preferably Australia or New Zealand, and have eligible work rights. Business travel will be required.
Qualifications
What would make me a good candidate?
We’re looking for a visionary leader who thrives in global complexity and is ready to transform a vertical. We are inspired by big-picture thinkers and doers who can be both tactical and strategic, aim high, and put people first in everything they do.
Essential qualifications for this role:
- Significant experience in SaaS or technology companies, with at least 5 years in a senior leadership role demonstrating successful P&L; management and revenue growth
- Background in scaling SaaS businesses across multiple markets or product lines including the APAC region
- Expert-level understanding of SaaS metrics, industry trends, and best practices
- Experience working with teams that use agile methodologies and DevOps practices
- Proven track record of developing and executing go-to-market strategies in global markets
- Strong commercial acumen with experience in customer success, product-led growth, and SaaS business models
- Demonstrated ability to lead and influence cross-functional teams in a matrix organization
Additional Information
What does it mean to work for Xplor?
Our four core values—Make life simple, Build for people, Move with purpose, and Create lasting communities—guide how we hire and recognise our team members.
Life at Xplor
You’ll be part of a global network of talented colleagues who support your success. We look for commonalities and shared passions and provide the tools you need to deliver great work and grow quickly.
Benefits
- 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary career
- #GiveBackDays – 3 extra days off to volunteer and give back to your local community
- Ongoing commitment to Diversity & Inclusion initiatives such as D&I; Council, Global Mentorship Program
- Access to free mental health support
- Flexible working arrangements
We are committed to equal opportunity and encourage applications from all backgrounds. We welcome you to inform us of any additional needs related to completing your job application or participating in the interview process.
To learn more about us and our products, please visit and our recruitment FAQs at
Note : We do not exclusively rely on AI tools in our hiring decisions. Xplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age.
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