Job ID: 10378131 | Amazon Web Services Australia Pty Ltd
AWS helps our customers build, operate, and secure their cloud environments. You'll join a diverse team of technical experts across dozens of countries who help customers achieve more with the AWS cloud. As a Technical Account Manager (TAM) in the Enterprise Support team, you'll lead the success of enterprise support customers in building applications and services on the AWS platform. You work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions, project and launch planning and ongoing operational issues, and provide recommendations and proactive advice through all phases of the cloud adoption life cycle.
Key job responsibilities:
* Act as a single point of contact to Enterprise Accounts.
* Understand your customers' outcomes and business goals.
* Make AWS service improvement recommendations that fit with your customer strategy and architecture.
* Evaluate, analyze and present periodic reviews of operational performance to customers.
* Provide detailed reviews of service disruptions, metrics, and pre‐launch planning.
* Champion and advocate for customer requirements within AWS (e.g., feature requests).
* Participate in customer‐requested meetings (onsite or via phone).
* Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns.
* Share knowledge and innovate with leading technologists around the world.
* Work directly with AWS engineers to ensure that customer issues are resolved as expediently as possible.
* Plan and execute successful business‐critical events including product launches, migrations, and modernisations for your customers on AWS.
Basic Qualifications
* Experience in specific technology domain areas such as software development, cloud computing, systems engineering, infrastructure, security, networking, data and analytics.
* Internal enterprise or external customer‐facing experience with the ability to clearly articulate and present to small and large audiences.
* 5+ years of experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer, or other similar technical roles.
Preferred Qualifications
* BS degree in computer science, engineering, mathematics or equivalent.
* Knowledge of software development tools and methodologies.
* Experience with AWS technologies.
* Experience in creating and managing budgets.
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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