Overview
Position: General Manager - AustraliaReporting to: CEO APAC/ME
Business Travel is the lifeblood of the global economy and for over 60 years, Reed & Mackay has been at its forefront. We are seeking an experienced General Manager to lead our Australian business. With a focus on operations, sales, and account management, the General Manager will be responsible for leading the local team in Sydney.
Role Summary
Reporting to the CEO APAC/ME, the role will be responsible for leading the local team to achieve both operational efficiency and revenue growth. This role requires a blend of a growth mindset, strategic planning, operational oversight and client relationship management. Key responsibilities include managing customer relations, ensuring operational excellence and driving sales through Global partnerships.
Responsibilities
* Operations Management: Ensuring smooth and efficient business operations across all relevant departments
* Managing local resources: Ensuring the availability of necessary resources including staff, equipment, and maximizing productivity.
* Implementing continuous improvement: Driving initiatives to enhance operational efficiency and effectiveness
* Optimizing processes: Identifying areas for improvement in workflows and implementing solutions to enhance productivity.
* Responsible for ensuring compliance with Reed & Mackay and Navan Group policies and compliance with sanctions controls as supported by the Legal & Compliance team.
Client Success Management
* Managing key client relationships: Building and maintaining existing strong relationships with strategic clients.
* Ensuring customer satisfaction: Monitoring client feedback and addressing any areas of concern or issues.
* Driving revenue growth: Identifying opportunities to expand business with existing clients.
* Developing account management strategies: Creating and implementing plans to maximize client value and retention.
* Reporting on account performance: Providing regular updates to executive management on account status and performance.
* Developing and implementing local market sales strategies: Creating and executing plans to drive sales growth and market expansion in line with Group remit.
* Building and maintaining customer relationships: Fostering strong relationships with key local clients and stakeholders.
* Negotiating contracts and agreements: Managing negotiations with local clients and partners to secure favorable terms in collaboration and in compliance with the standards provided and with the Reed & Mackay Legal & Compliance team in London.
* Identifying new business opportunities: Seeking out and developing new sales leads and opportunities in line with Group.
Leadership & Organization
* Strategic planning: Developing and implementing business strategies to achieve company goals and objectives in short, medium and long-term.
* Budget management: Monitoring and managing local budgets, financial statements, and Australian team performance metrics.
Key Skills & Experience
* Previous ownership of a business unit or function and proven ability to develop and execute business strategies, driving both top and bottom-line growth.
* Strong leadership and management skills: Ability to motivate and inspire teams, delegate effectively, manage performance and develop and empower staff to deliver above and beyond
* Excellent communication and interpersonal skills: Ability to communicate clearly and concisely, build relationships, and negotiate effectively. Particularly key focus in this role, due to the requirement of remote reporting line(s).
* Proven track record in sales and account management: Demonstrated ability to drive revenue growth and manage client relationships.
* Strong analytical and problem-solving skills: Ability to analyze data, identify trends, and develop solutions to problems.
* Financial acumen - Excellent understanding of budgets, financial statements, and KPIs
* Strategic thinking: Ability to develop and implement business strategies to achieve company goals across short, medium and long term.
* Industry knowledge: an understanding of the Corporate Travel and Events industry. Events industry market dynamics would be advantageous
* Language: Fluent English skills are required
If you're interested in the above role, please send your CV to **************************
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