Overview
2 days ago Be among the first 25 applicants
Hybrid working, sociable team and career development opportunities.
Job Description
- Software / platform support for Real Estate Agency clients.
- Inbound technical queries from onboarding support to ad-hoc requests.
Company Overview
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P; 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 35 years. We continually refine and transform our approach to our business, creating a language that has become standard in our industry for our customers, and even our competitors. We are always working to improve and drive innovation.
About Domain
Domain is a leading property technology and services marketplace that is home to one of the largest portfolios of property brands in Australia, including Domain, Allhomes and Commercial Real Estate (CRE). In 2025, Domain became part of CoStar Group (NASDAQ: CSGP), a global leader in commercial real estate information, analytics, online marketplaces and 3D digital twin technology. Domain and CoStar Group are dedicated to digitising the world’s real estate, empowering all people to discover properties, insights, and connections that improve their businesses and lives.
About The Role
As a Customer Experience Partner, under the guidance of an experienced Operations Leader, you will be an important pillar of technical product support to Real Estate agency clients of our Real Time Agent product — a point of sale platform that digitises and streamlines the property journey for everyone involved.
You will assist with post-onboarding support to ad-hoc escalations for bugs and integration issues. This role sits in Melbourne within an experienced and supportive team with a sociable culture and opportunities for career development and promotion across the Domain ecosystem.
Note: Working hours are 9:00–17:30, with potential flexibility to 10:30–19:00 as coverage expands.
Why Join Us
We’re the right size business to make a real impact with a workplace culture where you can be yourself. Perks include:
- Flexible hybrid working
- Mentoring and leadership programs with Learning & Development tools
- Parental leave and support for working parents
- Regular social events including Innovation Days
In a Typical Day You Can Expect To
- Work closely with the sales teams to deliver post-onboarding technical support to customers with varying levels of complexity.
- Manage inbound enquiries from Real Estate clients via phone and email, including support to create listings, resolve template issues, and questions about bugs and integration issues.
- Identify process and product improvements from client feedback to align with company strategy.
- Assist with escalations and more technical queries as appropriate for experience level.
- Communicate complex issues to development and sales teams for further action.
- Expand knowledge to become an industry expert within the Real Estate / Developer space.
Essential
Our Ideal Person
- Bachelor’s Degree required from an accredited university or college.
- Flexibility to work 9:00–17:30 as well as 10:30–19:00 if required.
- Previous experience in rapid-paced customer service / tech support roles.
- A passion for delivering great customer experience.
- Excellent communication skills with an enthusiastic, positive approach.
- Resilient and empathic in nature.
- Excellent problem-solving skills.
- A high level of confidentiality.
Nice To Haves
- Exposure to working with technology and SaaS platforms; property industry knowledge.
- Phone-based customer service experience.
- Basic knowledge of coding, XML, JSON or HTML.
What’s Next?
We’ll give your application thoughtful consideration and get back to you as soon as possible. If there’s a match, one of our recruitment consultants will reach out.
Equity, Diversity & Inclusion
Domain is committed to fostering an equitable, inclusive work culture. We welcome candidates from all backgrounds and experiences. If you require adjustments during the process, contact our Equity, Diversity and Inclusion team at or.
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing.
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📌 Customer Experience Partner - Domain
🏢 CoStar Group
📍 Melbourne