Associate director, ai performance

Overview

Join Optus as Associate Director – AI Performance. In this senior role you will define, test, and drive the standards for AI performance, safety, and financial impact across the Intelligent Contacts portfolio, working closely with our technical AI teams to ensure effective, transparent, and responsible AI delivery.

Location

Brisbane, Melbourne, or Sydney.

Day to Day

• Lead the definition, testing, and measurement standards for AI performance and experimentation.
• Ensure accurate financial impact measurement for reporting and portfolio decision‐making.
• Implement and maintain AI risk guardrails, controls, and operational intelligence aligned to Responsible AI frameworks.
• Diagnose and solve complex AI monitoring challenges across multi‐agent systems.
• Partner with Product Directors, Business Ops, Engineering, Finance, and Risk to maximise customer and financial outcomes.
• Drive adoption of experimentation frameworks and next‐generation AI monitoring tools.
• Champion AI transparency, continuous improvement, and responsible delivery across the organisation.

What Makes You Perfect

• Strong experience measuring quantitative or generative AI performance and financial impact; experience in high‐impact environments such as quantitative trading preferred.
• Background in mathematics, statistical physics, or data science; PhD preferred.
• Demonstrable experience building models and observability solutions on cloud platforms.
• Proven ability to measure risk and implement AI controls.
• Influential leader who drives strategy and alignment across stakeholders.
• Familiarity with a range of statistical and AI methods with deep expertise in at least one.
• Skilled at generating insights that lift customer, product, and financial outcomes.
• Effective leader who builds high‐performing, innovative teams.
• Comfortable navigating complexity and solving novel AI monitoring challenges.

What's in it for you

• Competitive remuneration and employee discounts, including a monthly credit and 25% off Optus products.
• Flexible working arrangements with up to three days in the office and the option to work remotely.
• Competitive leave policies, including additional 'Connected' days for culture, family, health, community, or other priorities.
• Inclusive, carer‐neutral paid parental leave of up to 16 weeks.
• Individual development opportunities through Optus U's micro‐credentials in partnership with La Trobe and Macquarie Universities.
• Connections through employee‐led networks and diversity initiatives such as Culture Connect, Elevate Women, Disability Network, and Express Yourself (LGBTQIA+).
• Well‐being support with free access to counselling and 24/7 online or phone services.

Equal Employment Opportunity

Optus is committed to providing equal employment opportunities to all applicants and to fostering a diverse and inclusive workplace.