Make an everyday difference in helping our NSW and interstate passengers travel safely as part of our NSW TrainLink onboard team.
We’re expanding our onboard team, with multiple positions available across various levels of experience.
In this role, you'll:
Passenger Attendant
As a Passenger Attendant, you’ll work closely with your onboard team members to ensure passengers have a safe and enjoyable journey when they travel with us. You’ll be responsible for handling passenger requests, checking tickets, assisting with luggage, supporting the buffet service and maintaining train cleanliness.
1. Strong communication skills – you’re able to tailor your communication style to people from all walks of life, be sensitive to the needs of others and provide clear and accurate instructions.
2. Collaboration and teamwork – you can work towards a common purpose and goal within a team and communicate openly with your team members and leaders.
3. Initiative – you're able to carry out your role responsibilities with minimal direction, look out for customers who may need help, and address issues quickly.
4. Resilience – you’re prepared to sometimes handle challenging situations and work in a fast-paced and changing environment.
5. You have experience with working in a customer service and/or operational environment.
6. Managing and developing people (for Passenger Service Supervisor role only) – you’re experienced in setting clear expectations for team roles and responsibilities, coaching and developing individual team member’s capabilities, providing support and feedback, and promoting a shared sense of purpose amongst the team.
Applications close 11:59 pm Sunday 25 February 2024.
Attend an upcoming information session:
Come and meet the team at Dubbo Depot, where you’ll get a glimpse of what it’s like to work as part of our onboard team, see how the depot operates, and have the chance to ask questions.
Upcoming session dates and times include:
7. Thursday 8 February from 1:00 pm - 2:00 pm
8. Wednesday 14 February from 1:00 pm - 2:00 pm
9. Thursday 22 February from - 2:00 pm
This is an in-person, on-site role.