OverviewBPOcare is hiring a Casual/Temporary Support Coordinator role in Hobart, TAS.
Apply now to be part of our team.ResponsibilitiesClient Communication: Serve as the primary point of contact for all client inquiries, offering timely and professional support via phone, email, and live chat.Administrative Support: Manage and organize client files, schedules, and documentation.
This includes data entry, report generation, and ensuring all records are up-to-date and accurate.Coordination & Scheduling: Coordinate appointments, meetings, and project timelines to ensure seamless execution.
You\'ll need to use scheduling software to manage multiple calendars and ensure smooth operations.Technical Proficiency: Utilize and troubleshoot various software applications, including CRM systems, project management tools (like Asana or Trello), and communication platforms (like Slack or Microsoft Teams).
A knack for quickly learning new technologies is a must.Problem-Solving: Identify and resolve client issues with a proactive and empathetic approach.
Escalate complex problems to the appropriate team members when necessary.Reporting: Generate regular reports on client interactions, support metrics, and project status to provide management insights.Be careful - Don't provide your bank or credit card details when applying for jobs.
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