Service Delivery Technician – Elevate Client Outcomes
Bring your tech skills and service mindset to Interact IT's Operations team. Reporting to our Service Delivery Manager, you'll resolve the trickier stuff, Deliver quality to our clients, steady the ship during spikes, and work within a team.
Key Responsibilities
* Own advanced
incident resolution
and
service request
fulfilment within SLAs
* Triage/escalate into
Problem Management
; contribute root-cause notes and workarounds
* Support
Change Management
(testing, comms, controlled implementation)
* Mentor Tier 1 technicians; add clear articles to the knowledge base
* Maintain disciplined
time entry & billable utilisation
per policy in our PSA/ITSM
* Communicate clearly with customers, teammates, and vendors; keep tickets crisp and complete
Skills & Qualifications
* Strong troubleshooting and customer communication skills
* Experience prioritising workloads and managing escalations in a service desk/MSP context
* Organised, detail-driven, and documentation-friendly (tickets, KB, change notes)
* ITIL Foundation
(preferred)
* Relevant vendor certs (e.g., Microsoft, Fortinet, etc) desirable
* Relevant IT qualification (Cert IV, Diploma, or Degree preferred)
Ready to step up?
Email our Chief Operating Officer at
for a copy of the Position Description.