Join a mission-based team working to build a more sustainable future by eliminating global food waste.
Food waste is one of the biggest global issues of our time. More than a third of the world's food is wasted. And one of our biggest opportunity zones is the foodservice and hospitality industries, where an estimated 28% of global food waste occurs.
Reducing food waste is a financial, sustainability, and moral imperative. At Leanpath, we are a group of diverse and passionate technologists, sustainability experts, culinarians, and analysts who come together to achieve our mission each and every day: to make food waste prevention everyday practice in the world's kitchens.
We are seeking a mid-level role within our Australian Customer Success team focused primarily on supporting clients in the Asia Pacific (APAC) region. The ideal candidate will have experience managing global client relationships and will have a passion for expanding food waste prevention programs into every operation that can benefit from it.
If you have experience working with clients in a capacity where you were responsible for successful implementations and customer success and you love data, numbers and storytelling, we would love to hear from you.
Primary Tasks & Responsibilities
The Account Manager's primary responsibility is to build strong and lasting relationships within customer organizations to ensure retention and growth. Core responsibilities include:
* Serve as the point person to your clients, responsible for overseeing and managing the account's success.
Maintain meticulous customer records with regard to contract terms, device configurations, import shipments and related details.
* Evaluate food waste prevention program success collaboratively with your clients, with constant focus on program improvements and innovations.
* Help develop new business opportunities by understanding customer needs and recommending Leanpath products and services when appropriate.
* Ensure client goals are understood and met; provide detailed ROI and utilization analysis reports to justify investments.
* Lead the scoping, quoting, creation and presentation of statements of work for customer projects.
Monitor client satisfaction, analyze client outcomes, and prepare ongoing results analyses.
* Bring creative, entrepreneurial solutions to continuously improve and elevate our customer experience and customer growth.
Education / Experience
* Bachelor's Degree (or equivalent)
* A minimum of 3 years of experience in account management or a related consulting/sustainability role
* Experience working for a SaaS / data analytics company
* Presentation/training experience preferred
* Familiarity with corporate foodservice operations preferred
Key Competencies
* Proven experience building strong relationships with clients, specifically senior level customers, through a responsive, consultative, values-driven approach.
* Mission-aligned with Leanpath sustainability and food waste goals, while comfortable working in a for-profit, commercial environment.
* Strong project management skills with meticulous attention to detail across multiple internal and customer systems.
* Experience managing and monitoring performance metrics across account portfolios
* Excellent verbal and written communication skills.
* Energetic, positive, diplomatic, professional presence.
* Fully proficient with Microsoft Office applications and web-based tools such as Google Workspace.
* Familiar with video conference solutions (like Teams).
* Working within a CRM system (like ).
* Microsoft Excel/Google Sheets data analysis skills to an intermediate level.
Accountability Chart (Key Responsibilities):
* Account Growth: Achieve Revenue and Pipeline Targets
* Program Set-up: Onboarding and Deployment
* Billings and Renewals Management
* Client Reporting / Stakeholder Meetings / Business Reviews
* Client Retention & Churn Minimization
* Back-up Customer Training as needed
More about Leanpath & Our Team
Founded in 2004, we created the food waste measurement & technology industry. We've been recognized by our customers and the industry with awards including vendor and support team of the year awards from client partners Google and Sodexo, "Sustainability Initiative of the Year" award from Food Matters Live, and the "Technology for Good" award from the Global Good Awards UK, among others.
Our team is connected through our core values which are woven into our culture: drive and productivity, excellence, fairness, humility, kindness, and teamwork. We believe that diversity of team members and diversity of experiences makes us stronger. We support one another in becoming our best selves, and bringing our whole selves to work. We actively seek out the best talent, regardless of race, ethnicity, color, religious background, gender or gender identity, or sexual orientation.
We offer our team members a flexible work environment with most working remotely. We believe in health and balance and offer generous time off to recharge. Most importantly, we offer the opportunity to contribute to very meaningful work and solutions for our planet surrounded by kind and like-minded people.
Join us and be part of a team that's creating a more sustainable future.