Customer Experience Ambassador
The success of our guests is in your hands. As a Customer Experience Ambassador, you will be the first point of contact for our guests, making their experience unforgettable from start to finish.
Job Summary:
* You will greet and serve guests with a smile, ensuring their stay with us is nothing short of exceptional.
* Effortlessly manage guest bookings, including check-in, check-out, and payments, making sure every interaction is seamless and stress-free.
* Unlock the full potential of our rooms, rates, packages, and promotions, providing personalized recommendations to exceed guest expectations.
* Stay on top of daily tasks, maintaining accurate records and reports to support our overnight team's success.
* Anticipate and fulfill guest requests, whether over the phone or in person, showcasing unparalleled hospitality skills.
* Identify IHG One Rewards members and return guests, welcoming them with a warm smile and personalized service.
* Double as a concierge, using your local knowledge and personal experiences to create unforgettable memories for our guests.
* Assist guests with their luggage and transport needs, while maintaining a spotless workspace and guest areas.
* Champion our hotel's policies, adhering to guidelines and procedures that prioritize guest satisfaction and safety.
Requirements:
* Ability to work independently and as part of a team
* Excellent communication and interpersonal skills
* Proven ability to multitask and prioritize tasks effectively
* Basic math skills and accuracy with handling cash and credit transactions
* Flexibility to adapt to changing situations and priorities
Benefits:
* A dynamic work environment that fosters growth and development
* Ongoing training and support to enhance your skills and expertise
* A competitive salary and benefits package
* The opportunity to make a real difference in the lives of our guests
What We Offer:
* A supportive team dedicated to excellence
* A commitment to ongoing learning and professional growth
* A chance to join a global organization with a strong reputation for quality and service