On-Demand Ground Operations & Handyman Assistant
(Independent Contractor)*
*
Location:
Various (Property dependent) –
Perth Based
Reporting to:
Operations Manager
This is a flexible, on-demand independent contractor role with
no set or guaranteed hours
. This role is designed as a
hybrid 50% Handyman / Maintenance + 50% Ground Operations
position. Contractors are engaged on a task-by-task basis and may choose when to work.
About MadeComfy
MadeComfy is a technology-led short-term rental and hospitality company with a mission to build the world's most loved short-term rental brand. We enable Real Estate Agencies to manage short- and mid-term rentals at scale and help property owners maximise returns.
Our guests enjoy private, self-contained homes with full kitchens, fast internet, contactless self-check-in, and hotel-grade services including professional cleaning, high-quality linen, premium amenities, and 24/7 support — whether booking via MadeComfy Direct, Airbnb,, or VRBO.
About The Role
This role is a
true hybrid
with a clear
50% Handyman / Maintenance and 50% Ground Operations
split.
The intent of this role is to reduce turnaround time for on-ground issues by combining operational support and hands-on maintenance within a single contractor.
The ideal contractor is
equally confident
performing hands-on maintenance tasks and managing operational responsibilities such as keys, inspections, and guest support.
All tasks are managed and assigned via the
Breezeway platform
.
Key Responsibilities (50% Ground Ops | 50% Handyman)
Key & Access Management
* Set up, maintain, audit, and replace lockboxes (temporary and permanent).
* Manage secure key handling, tracking, and transfers for each property.
* Attend lockouts, missing key incidents, and emergency access requests.
* Coordinate with third-party key storage providers (Keynest, Keycafe).
Ground Operations, Inventory & Logistics
* Deliver, collect, and restock essential items (linens, towels, toiletries, consumables).
* Assist with sourcing, purchasing, and transporting property essentials.
* Support urgent on-ground recovery tasks to resolve guest issues promptly.
* Coordinate lost-and-found retrieval and postage.
Guest Experience Support
* Respond to and troubleshoot guest-reported issues such as:
* WiFi and connectivity issues
* Air-conditioning and heating checks
* Appliance troubleshooting
* Basic plumbing concerns
* Deliver emergency items or replacement supplies when required.
* Support VIP guest check-ins and special requests as assigned.
Handyman & Maintenance Responsibilities
* Perform minor to intermediate handyman and maintenance tasks, including:
* Replacing light fittings, globes, smoke alarm batteries
* Fixing loose handles, hinges, doors, locks, and cabinetry
* Minor plumbing works (tap tightening, basic leaks, toilet issues)
* Mounting fixtures (curtain rods, towel rails, hooks)
* Furniture assembly and small repairs
* Identify issues requiring licensed trades and escalate with clear notes, photos, and recommendations.
* Support preventative maintenance to reduce repeat guest complaints.
Owner & Property Assistance
* Conduct on-site inspections to identify cleanliness, maintenance, and safety issues.
* Assist with fire and safety compliance checks where applicable.
* Oversee bin placement and return for scheduled waste collection.
* Support owners with basic tech setup and WiFi troubleshooting.
Property Onboarding & Offboarding
* Complete property readiness reports and ingoing inspections.
* Assist with staging, furniture placement, and coordinating photoshoots.
* Handle offboarding tasks including key returns, final inspections, and minor make-good works.
Routine & Emergency Inspections
* Conduct scheduled property inspections to maintain standards.
* Perform rapid-response inspections following damage, incidents, or emergencies.
Requirements
* ABN-registered contractor.
* Own reliable vehicle.
* Own basic to intermediate handyman toolkit (mandatory).
* Ability to independently attend and complete handyman tasks without reliance on site tools.
* Smartphone with ability to use Breezeway and communication tools.
* Strong problem-solving skills and ability to work autonomously.
* Comfortable working flexible hours, including weekends and holidays, on an on-demand basis.
* Strong communication, time management, and attention to detail.
* Professional, dependable, and respectful with guests, owners, and internal teams.
Why Join Us?
* Opportunity to work in a blended Ground Operations and Handyman role at Made
* Flexible, on-demand work that fits your schedule.
* A balanced mix of handyman work and ground operations (50/50 split).
* Potential for increased task volume and ongoing engagement based on pilot outcomes.
* Opportunity to become a trusted long-term on-ground partner as the model scales.
This role includes handyman and maintenance support but does not replace licensed trade work where certification is legally required.