R&D Manager - Program & Delivery Lead Sympac Solutions are seeking an experiencedR&D Managerwith strongprogram and delivery management expertiseto lead our Research & Development function. This role is accountable forcoordinating complex delivery programs, ensuring our product roadmap and architectural direction are executed predictably, transparently, and in alignment with business priorities.This is aprogram-management leadership role, focused on planning, governance, and delivery outcomes — not hands‐on technical design.About Us At Sympac Solutions, we've been delivering innovative ERP and business software solutions to Australian businesses for over 30 years. Our products support customers across retail, trade, construction, electrical, and wholesale industries.As part ofConstellation Softwarethrough theVela Software Group (Asia Pacific), we combine long‐term product thinking with the agility of a close‐knitted business.Why Join Us? • Leadend‐to‐end delivery programsacross our product portfolio• Provide delivery leadership forroadmap and architectural initiatives• Directly manage theSolutions Architect, ensuring architectural work supports program goals• Operate withclear executive visibility and accountability• Enjoy aflexible, family‐friendly work environment• Accessprofessional development, bonus schemes, and internal career pathwaysThe Role AsR&D Manager, reporting to theOperations Excellence Manager, you will be responsible for thegovernance, coordination, and execution of R&D programsacross development and QA teams.You will ensure the product roadmap and architectural blueprint — defined in partnership with the Solutions Architect — are translated intocohesive delivery programswith clear priorities, sequencing, and measurable outcomes.Rather than owning technical design, you willown delivery alignment, risk management, and stakeholder communication, ensuring architecture, development, QA, and client priorities move forward together.Key Responsibilities Program & Delivery Governance Own delivery planning across BAU, non‐conformances, and strategic initiativesStructure work into clearly governed delivery programs with defined milestonesManage interdependencies, risks, and delivery trade‐offsEnsure delivery progress is visible, measurable, and predictableProvide program‐level leadership for execution of the product roadmapManage theSolutions Architectto ensure architectural work is prioritised and sequenced to support delivery objectivesEnsure architectural initiatives are integrated into delivery plans, not treated as standalone workBalance short‐term delivery commitments with long‐term platform sustainabilityResource & Capacity Management Coordinate capacity across development and QA to support agreed prioritiesResolve delivery conflicts and resource constraintsEstablish sustainable delivery rhythms and planning disciplineLead and support team leaders and senior roles through clear expectations and regular 1:1sSupport onboarding and effective integration of new team membersFoster a culture of accountability, transparency, and continuous improvementQuality, Release & Risk Oversight Ensure QA is embedded into delivery planning and release governanceMonitor quality trends, release readiness, and defect riskSupport automation and efficiency initiatives from a program‐outcomes perspectiveReporting & Stakeholder Communication Own preparation and delivery ofQuarterly Status Reports (QSRs)Provide leadership and executives with clear, actionable insights on delivery health, risks, and capacityAct as the primary escalation point for R&D delivery and program risksSkills & Experience Australian work authorisation required for this position.Strong experience inprogram, delivery, or portfolio managementwithin a software development environmentMinimum 5-7 years of program and delivery management experience requiredProven ability to coordinate multiple workstreams and competing prioritiesExperience managing senior technical roles (e.g. Solutions Architects) from a delivery and outcomes perspectiveExperience managing 5 or more direct reports requiredExcellent stakeholder communication, planning, and reporting skillsStrong working knowledge of Jira or similar delivery governance toolsExperience in ERP or complex business‐critical software environmentsExposure to platform modernisation or technical debt reduction programmes (at a governance level)Experience embedding QA and release governance into delivery frameworksWhat We're Looking For You are adelivery‐first leaderwho brings structure and clarity to complex environments. You focus onoutcomes over outputs, enabling technical leaders to do their best work while ensuring the organisation delivers on its commitments.Make the Move If you're ready tolead delivery programs, align architecture with outcomes, and drive predictable execution, apply now and join Sympac Solutions.Location:Drouin, West Gippsland & Latrobe Valley VIC#J-18808-Ljbffr