Job Overview:
We are seeking a skilled Service Excellence Manager to lead our front office team in delivering exceptional guest experiences.
Key Responsibilities Include:
* Lead by Example: Inspire and motivate the team to consistently uphold the highest standards of service excellence.
* Task Execution: Oversee the execution of daily tasks with precision and efficiency, ensuring seamless delivery of services.
* Guest Experience: Manage guest arrivals and departures, delivering a smooth and memorable check-in/check-out experience.
* Problem Resolution: Proactively address and resolve guest concerns with professionalism, ensuring a lasting impression of exceptional service.
Requirements:
* Leadership Experience: Proven experience in a supervisory role within a hotel front office environment, demonstrating strong leadership and team management capabilities.
* Hospitality Background: Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.
* Customer Service Skills: Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanor, even in high-pressure situations.
* Time Management: Strong time management skills, with the ability to prioritise tasks efficiently and ensure timely completion of duties.
* Professional Presentation: Impeccable professional presentation, reflecting the high standards of the organisation.
* Flexibility: Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.
What We Offer:
We value our people as the heart of our success. Joining us means you'll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance.