As the Senior Systems Administrator you will be a senior technical resource as part of a team responsible for coordinating and providing operational third tier IT infrastructure maintenance and support for the Department of Justice.
Your Key Responsibilities
* Provide feedback to clients and management regarding the status of problems and service requests to ensure that agreed service levels and client service standards are achieved.
* Undertake change management activities associated with infrastructure provisioning.
* Analyse, advise, recommend and plan maintenance upgrades or enhancements requests for the Departmental IT infrastructure. (SFIA: ITOP 4).
* Research problems and resolve issues to ensure reliable and available services.
* Provide third level support and maintenance of the Departmental IT infrastructure.
* Understand client's business drivers and contribute to client relationships by assisting in the performance analysis of client's infrastructure environments and making recommendations for improvement.
* Undertake the development and maintenance of procedures and guidelines to ensure continuous improvement of ITS operations.
* Participate in the development, design, implementation and evaluation of whole of Government IT related initiatives.
* Provide and maintain timely, client focused network, problem and service management for IT services and facilities.
* Provide mentoring and support to more junior engineers and support technicians in the appropriate use and support of technologies.
Applications to remain current for 12 months.
Job Ad Reference : QLD/ /25
Closing Date:Tuesday, 9 September 2025
Occupational group IT & Telecommunications #J-18808-Ljbffr