* Kick off your banking career with a community minded and trusted bank
* Supportive team environment with great career pathways
* Part time Monday, Thursday and Friday
Are you ready to start a rewarding career in banking? As a Customer Service Representative, you will join our team in providing great service and support to IMB Customers in relation to their financial needs. This is a part time position working Mondays (9.15am-5.15pm), Thursdays (11.15am to 7:15pm) and Fridays (9:15am to 5:15pm) at IMB Rouse Hill.
About the role
* Having conversations and interactions with customers via all channels, including face to face, phone and online and helping them with their banking and insurance needs and enquiries
* Exploring new opportunities to find the right financial solutions that may improve their position
* Using various technologies, systems and digital platforms
* Cash handling, balancing and administrative duties
* Working with your Branch Manager and team to collectively achieve the goals and objectives
* Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures.
About you
* Experience in customer service, in any industry
* Cash handling experience and an accurate eye for detail
* A learning mindset and ambition to build a career in the banking industry
* An aptitude for technology and proficient in MS Office programs/apps
* Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment
* A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements
* A genuine desire to help people, work directly with customers as well as work with and support a team
* The willingness to travel within the region as required for training or staff relief.
About IMB
We are proud of our 145-year history helping members achieve their financial goals. As a member-owned bank, we’re focused on delivering great experiences, trusted service, and innovative solutions that make banking easier. An award winning and growing organisation, we’ve donated more than $13 million through our Community Foundation to over 1100 projects in the communities in which we live.
IMB Benefits include:
* A supportive culture that actively promotes inclusion and the wellbeing of our employees
* Competitive remuneration
* Wellbeing days
* Product concessions
* Paid parental leave
* Purchased leave options
* Study assistance
* Corporate uniform
* Genuine investment in your learning and professional growth.
To apply, follow the prompts. Applications close March 29, 2026. For further information contact Nermin Farahat, Community Bank Manager - **************@imb.com.au.
Please note that email applications are not accepted.