Level 3.1- $38.65 per hour + super + salary packaging benefits
Make a real difference in the lives of individuals and families
We are supporting out client, Churches of Christ, who have been providing care, support, and hope across more than 100 communities in Queensland and Victoria. The organisation delivers vital services across community housing, children and family support, aged care, home care, and more - helping tens of thousands of people every year.
If you want to join a mission-driven organisation committed to compassion, community, and creating lasting impact, this role might just be for you.
About the Role
We're looking for a motivated and compassionate Assistant Housing Officer to support the delivery of high-quality tenancy and property management services within the organisation's Housing Programs team.
Working closely with Housing Officers and reporting to the Housing Coordinator, you'll provide frontline customer service, administrative support, and practical assistance to help tenants sustain their housing and feel connected to their community.
This is an excellent opportunity for someone with community services or housing experience who enjoys working with people, solving problems, and contributing to positive social outcomes.
What You'll Do:
* Conduct client interviews, eligibility assessments, and connect clients with support services.
* Respond to tenant enquiries and provide information on local housing and homelessness services.
* Assist with property inspections, condition reports, and identifying maintenance needs.
* Support Housing Officers with tenancy and property management tasks, providing backup as required.
* Assist with tenant participation initiatives, newsletters, and events.
* Manage enquiries regarding maintenance, rent payments, tenancy breaches, and complaints.
* Maintain accurate tenant and property records
* Contribute to continuous improvement and team culture.
You will be someone who has:
* Certificate IV in Social Housing or equivalent experience.
* Minimum two years' experience in housing or community services.
* Strong communication and interpersonal skills.
* Well-developed problem-solving, decision-making, and negotiation abilities.
* Ability to work in a changing environment and deliver high-quality, client-focused services.
* Intermediate computer skills (Word, Excel, Outlook, PowerPoint).
Desirable
* Knowledge of tenancy legislation and the social housing sector.
* Current driver's licence.
You will have, or be willing to get a National Police Check, WWCC, and Covid-19 Vaccination
Growth and professional development opportunities are available within this organisation.
Position Description