**Who are we?**
We are a team driven by delivering quality products, exceptional customer service and the outdoors. Our ambition will be achieved by working together, challenging the norms, and giving our customers quality products and service. We inspire to be better every day and are passionate about having a positive impact.
Stanley Black & Decker's Outdoor division is a leading manufacturer, marketer, and supplier of quality outdoor power equipment with market leading brands! We love the outdoors, and we love what we do!
**What can we offer you?**
- The opportunity to work with a global company with fantastic brands that people use every day in their homes and businesses.
- The opportunity to spearhead some of the leading brands in the Australian lawn and garden industry
- A competitive salary
- Access to a world-class EAP
- Staff discount on all products. Our employee surveys indicate that gaining a lot more friends is a byproduct of this benefit
- The opportunity to work with and learn from experienced colleagues across the globe!
**About the role**
Ensure the successful operations of the Credit Function with Stanley Black & Decker Outdoor Australia. Fully manage the company's debtor's accounts by in house collection in a fast paced and high performing culture.
**Key responsibilities include**:
- ** Supervision / Team Management -**
- Setting of KPI's and regular monitoring
- Regular team meetings to identify issues / concerns and corrective actions
- Assignment of department tasks between the Credit team.
- Promote and work within the SBD operating standards to ensure uniformed quality standards in all areas of the business
- Comply with Company policies and procedures, including the completing of documentation and records
- ** Customer Risk Assessment / Onboarding -**
- Monitoring of Customer Account Balances vs Credit Limits - Balances credit limits are within DOA.
- Regular review of Customer Credits limits and approval within DOA
- Review of customer change forms and approval within DOA
- ** Order releasing / Open Orders / Credit Hold -**
- Daily open orders / credit hold reports are reviewed and actioned with effective communication with Customer Service and warehouse
- Credit hold orders are reviewed and released
- Communication with Area Managers / Customers for payments
- ** Customer Management / Open Balances -**
- Maximise collections and minimise overdue customers balance at month end through effective and efficient operation of the credit department which would include:
- Calling and negotiating with company's customers for collection of monies
- Pro-actively monitor and call outstanding debts within the aged trial balance.
- Negotiate payment and offer solutions for collections within terms and Deed of Authority.
- Identify and eliminate internal systems weakness that cause payment delays and disputes
- Promptly attend to all customer queries including, copy invoices, Proof of Deliveries and Claims
- Record customer disputes and liaise with internal staff where necessary monitor progress and resolution of customer disputes as per company policy
**About You!**
You are someone who thrives in a fast-paced environment. You are persistent, goal oriented and strive for quality results.
You will love the outdoors and the products we sell and be challenged by our 'Find a better way every day' attitude, which will be energised by the success of our customers.
This is a great opportunity to be a part of a global business working with innovative products that are first in their class. You will work in a collaborative team environment, and you certainly will not be bored in this role!