Empowering Customer Service Excellence
We're on a mission to deliver exceptional customer outcomes through coaching and training.
Job Description
As our Customer Service Coaching Manager, you'll be part of a culture that values curiosity, collaboration, and continuous learning. You'll join a passionate team focused on empowering colleagues to deliver outstanding service.
Key Responsibilities:
* Uplift capability and drive exceptional customer outcomes through coaching expertise
* Partner with leaders and team members to embed best-practice coaching and training
* Be a trusted advisor, shaping performance through data, feedback, and continuous improvement
* Deliver impactful coaching and training—both virtually and in person
* Support the development of junior coaches and contribute to the evolution of our coaching frameworks
Requirements:
* Proven experience in coaching, training delivery, and performance assessment
* Ability to influence senior stakeholders to inform strategic direction
* Ability to identify performance trends and set relevant business focus areas and metrics
* Strong communication and stakeholder management skills
* Experience using data and feedback to shape performance
Benefits:
* Flexible working arrangements so you can balance life effectively
* The resources needed to grow your career and develop to your full potential
* Annual volunteer leave so you can give back to the causes close to your heart
About Us
We value a culture of bold ideas, curiosity, and a desire for change. Our colleagues benefit from flexible work arrangements, unique career opportunities, and a workplace where everyone feels valued and empowered.