Assistant Night Manager Role at Sea World Resort
We are seeking an experienced and skilled Assistant Night Manager to join our team at the Sea World Resort.
About the Role:
The successful candidate will be responsible for ensuring a seamless overnight experience for our guests and team. This includes auditing the day's activities, preparing for the next day's arrivals, and stepping up as Night Manager when needed.
This role is ideal for a night owl who thrives in a dynamic environment where no two nights are the same.
Key Responsibilities:
* Conduct Direct Bill Audits and process Virtual Credit Cards (VCCs)
* Reconcile guest accounts and prepare for a smooth check-out experience
* Safeguard the Resort overnight, ensuring guest security and peace of mind
* Assist the Night Manager with nightly operations and ensure exceptional guest experiences
* Prepare pre-roll and morning reports, and conduct room move audits
* Handle guest needs with warmth and professionalism
* Lead and motivate the Night Guest Services team
* Welcome and train new team members
Requirements:
* Experience in Night Auditing or Front Office Supervision (preferred)
* Advanced certifications in First Aid and Resuscitation
* Current Responsible Service of Alcohol (RSA) certificate
* Possession of a passion for hospitality, attention to detail, and ability to work under pressure
What We Offer:
A vibrant and supportive work environment that values expertise, celebrates successes, and provides opportunities for growth.
Join our exceptional team and become a key part of our success.