Customer Success Specialist
Digital / SaaS solutions for Real Estate agency clients. Deliver product demos and training for clients pre‐ and post‐onboarding. Hybrid working, team‐based commission and multiple career pathways.
Company Overview
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
About the Role
As a Customer Success Specialist reporting to an experienced Customer Success Leader, you will develop deep product mastery to become the primary specialist for our flagship platforms: Real Time Agent and Engage. Maintaining pre‐ and post‐sale relationships, you will provide in‐person and virtual product training to our Real Estate Agency customers, ensuring products are well integrated and that roadmap features align with customer needs.
Responsibilities
* Provide product training to explain functionality and ensure solutions are integrated into client businesses.
* Manage relationships at every stage from planning, design and delivery through to ongoing projects such as rebrands.
* Onboard new branches within client businesses and ensure smooth integrations.
* Conduct webinars, plan and deliver roll‐outs of product updates to explain new features.
* Answer customer questions on product features and work with internal teams to troubleshoot challenges.
* Assist with retention of valuable customers at the renewal stage, collaborating with Solutions Leaders and wider sales teams to service customers at scale.
* Analyze data to identify risks and opportunities for sales.
* Facilitate the sharing of client feedback to Sales, Marketing and Product teams to understand opportunities for product improvements.
Qualifications
* Proven experience within the Real Estate industry or the SaaS sector.
* Excellent customer service and relationship‐building skills.
* Strong written and verbal communication skills.
* Ability to organize, prioritize, meet deadlines and work well in a fast‐paced environment.
* Demonstrate business and commercial acumen and financial awareness.
* Strong problem‐solving and analytical skills, with ability to provide solutions aligned with clients' needs.
* Tech‐savvy with accurate administrative skills.
* Experience with Real Estate software specifically (nice to have).
Benefits
* Work‐from‐home flexibility – 3 days in the office per week.
* Up to 20 weeks paid parental leave for primary carers.
* Wellbeing leave.
* Novated leasing through Autopia.
* Leadership development programs, LinkedIn Learning and more.
* Regular social events including Innovation Days and annual BBQ.
CoStar Group is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The company is committed to compliance with all fair employment practices regarding citizenship and immigration status. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the application process.
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