Senior Case Manager – Personal Injury – Perth, WA
About the Role
* Supporting customers step-by-step through our Case Management and Injury Management programs
* Ensuring all case management actions are completed on time and with quality of a positive customer experience in mind
* Developing trusted relationships with the customers that you support
* Providing ideas and innovations that support the team in being better
* Having an attitude that empathises with the needs of the injured worker and a desire to help them in their recovery
About You
* Minimum of 2 years case management experience within WA Workers Compensation
* Experience in supporting people who have sustained complex injuries
* Experience in mentoring other case managers within the team
* An empathetic style and customer focused approach which allows you to 'walk in our customer's shoes
* The ability to handle challenging situations and to act in a professional and responsive manner
* A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape
Benefits And Perks
* Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
* Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
* Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
* Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
* For more details about our benefits, visit the Allianz Careers site.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
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