Student Support Hub Coordinator
University of Notre Dame Australia – Fremantle WA
$91,880 - $91,880 a year
Full time, Continuing contract
Key Responsibilities
* Coordinate daily Student Support Hub operations to ensure efficient, student-centred service delivery and achievement of service targets.
* Manage escalated and complex student enquiries, providing effective resolutions while ensuring compliance with University policies and procedures.
* Utilise CRM and student management systems to maintain accurate records, monitor service performance, and identify process improvement opportunities.
* Monitor team workloads, reallocate tasks during staff absences, and provide coaching and on-the-job guidance to support staff development.
* Collaborate with internal stakeholders across the University to facilitate effective communication, referral pathways, and student support outcomes.
* Analyse student enquiry trends and contribute to continuous improvement initiatives to enhance service quality, operational efficiency, and the overall student experience.
Qualifications, skills & experience
* Demonstrated leadership experience providing clear direction, guidance, and coordination to staff within fast‐paced customer service and operational environments.
* Advanced computer proficiency, including Microsoft Office and Customer Relationship Management (CRM) systems, with exceptional attention to detail in preparing accurate documentation and reports.
* Strong communication skills, with a proven ability to build and maintain effective working relationships across diverse teams and organisational levels.
* Foster a positive team culture through coaching, collaboration, and performance support, contributing to high levels of staff engagement and service excellence.
* Highly organised with the ability to exercise initiative, sound judgement, and prioritise competing demands while consistently meeting deadlines.
* Delivered high‐quality customer service by providing accurate information, maintaining confidentiality, and supporting individuals from diverse backgrounds with professionalism and respect.
Benefits
* Ongoing training and development opportunities to help you grow and succeed in your career.
* A positive, supportive, and collaborative team environment.
* Discounted study at the University.
Employment Information
Applicants are expected to have current and valid work rights in Australia.
Aboriginal and Torres Strait Islander people are encouraged to apply.
The University of Notre Dame Australia seeks to increase the diversity of our workforce to better meet the different needs of the University and its stakeholders and to improve equal opportunity outcomes for our staff.
The University is committed to providing a safe, respectful and inclusive working and learning environment.
The successful candidate will be required to complete a self‐declaration regarding Gender‐Based Violence (as required by the National Code) as part of the pre‐employment process. For more information on this please refer to our website.
#J-18808-Ljbffr