This role is a 12-month fixed term opportunity.
Do work that matters
We have a fantastic opportunity to join a fast-paced marketing team with a culture built on energy, pace, commitment, and curiosity. Want to work in an environment with a strong foundation built on digital, data and innovative tools? Are you passionate about helping customers understand their credit lending options to support their everyday life as well as support their aspirational goals?
See yourself in our team
Consumer Marketing is a Centre of Excellence (CoE) within the Marketing and Corporate Affairs function at CommBank.
Our wider team directly supports the Product Domains in the Retail Bank to deliver both the marketing and product priorities. We partner closely with other CommBank Marketing CoEs including Brand & Creative, Media, and Customer Insights and Research.
The Marketing Manager, Personal Lending sits in the Consumer Marketing team, and you will report directly to the Senior Marketing Manager, Personal Lending for the Consumer Finance portfolio.
Your direct team supports the Personal Lending crew – dealing with the end-to-end marketing and communications across ATL and BTL channels to ensure we acquire and engage Personal Lending customers.
On any given day, you will:
- Translate business objectives into marketing communications strategies and campaigns that are driven by data and insights.
- Develop and project manage campaigns that deliver business objectives, raise consideration, drive product cross sell and/or improve customer NPS and retain customers.
- Influence core partners (across product, customer data & analytics, and digital) via membership in cross functional agile teams, to develop and deliver go-to-market plans and customer communications strategies to meet business and customer objectives.
- Drive the management, execution, delivery and post campaign reporting for BAU and large scale go-to-market marketing initiatives including briefing, campaign execution, delivery and PIR.
- Ensure all marketing campaigns support and promote the CommBank brand and reputation, as well as enhance the customer experience.
- Build robust analysis and reporting of all delivered campaigns and activity to demonstrate marketing contribution back to the business, providing insights for tracking to key business objectives and results, and recommendations for continuous improvement.
- Manage expenditures to agreed budget and demonstrate budget governance.
- Uphold brand voice and messaging consistency across all customer and communication channels.
- Adhere to the Code of Conduct. The Code of Conduct sets the standards of behaviour, actions, and decisions we expect from our people.
We'd love to hear from people who have:
- Experience with end-to-end, integrated campaign delivery across ATL and BTL channels with accountability across strategy, production and execution.
- Strong background in Consumer Finance (highly advantageous) or Financial Services.
- Developed project management, analytical and strong verbal and written communication skills.
- Commercial acumen and ability to track, optimize and demonstrate ROI/ROMI from campaign metrics.
- Be able to identify the most appropriate analytical and research frameworks to turn data into actionable insights.
- Ability to build strong relationships with both internal and external stakeholders to create positive outcomes with a can-do attitude.
- Creative thinker with a problem-solving and growth mindset.
If this sounds like your next career opportunity, please apply now
Working at CommBank
At CommBank, we support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you're interested in.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
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Advertising End Date: 09/05/2025