Duty Manager (Full Time) - InterContinental Brisbane
Hotel Brand: InterContinental
Location: Australia, Queensland, Brisbane City
The InterContinental Hotel Brisbane is a luxury property with 319 rooms, restaurants, an outdoor pool, a fitness centre, a Club Lounge, and more than 1800 square metres of meeting and event space.
Day-to-Day Responsibilities
* Manage guest experiences, team performance and hotel operations.
* Prioritise workload and ensure the team delivers authentic, memorable experiences.
* Develop the team's skills to drive results that positively impact hotel performance.
* Conduct authentic conversations with guests to resolve issues, queries or concerns.
* Serve as the first point of contact for any critical emergency situations.
Qualifications
* Front Office duty management and team leadership experience for 2+ years in a property of similar size and luxury standard.
* Experience handling complex service recoveries and making decisions regarding guest complaints to ensure a positive outcome.
* Proven success working with loyalty schemes and enrolments.
* Exceptional attention to detail, organisational and time‐management skills.
* Excellent communication and interpersonal abilities, with a guest‐first mindset.
* Strong ability to lead, motivate, and coach a diverse team.
* Deep understanding of luxury service standards and guest experience personalisation.
* Proficiency in Microsoft Office and Opera hotel management system.
* Calm under pressure—handling complaints, emergencies, or operational hiccups without disruption.
* Full working rights in Australia without restrictions.
* First Aid certified.
* Valid QLD Driver's Licence.
* Fluent in English; additional language skills are a plus but not essential.
* Impeccable grooming standards and good personal hygiene.
Availability
Availability to work overnight across a 7‐day roster.
Benefits
You will be part of the global IHG family, receiving a competitive salary, accommodation, package benefits, a great room discount, and superior training.
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