This role will involve the following duties but not limited to :
* Liasing with Regional Manager on development of project plans timelines and budgets and ensuring that all stakeholders are informed of the projects progress.
* Address all requests and complaints received from clients. Complete the necessary documentation to process client requests at Head Office.
* Be responsible for the day-to-day management and operation of the site / sites including ensuring the service performance and Company KPIs handling of complaints and dealing with employment related matters.
* Be the first point of contact for clients and liaise with clients to build maintain and enhance strong long-term relationships
* Liaise with Regional Manager to establish the budgets for operations. Follow up the budget on a regular basis and make the necessary adjustments to existing contracts / client project.
* Coordinating and allocating resources including personnel equipment and materials to ensure that they are used effectively and efficiently.
* Monitor the quality of the job performed by the cleaning team and immediately addresses any problems
* Engaging and managing stakeholders including providing regular updates and addressing concerns or issues that arise during the project.
* Administrate the provision of the necessary resources for an effective and efficient flow of the cleaning operation including training of staff.
* Ensure building data such as waste figures fault reporting etc. is accurate and relayed to Head Office in a timely manner for the production of monthly client reports.
* Ensure quality assurance implement process improvements and keep relevant policies procedures and resources up to date and available for relevant stakeholders.
* Be responsible for ensuring the Companys WHS objectives and procedures are put into practice by the on-site staff and is responsible for providing suitable resources to ensure that an effective service is provided under safe conditions.
* Holds contact with the Operations Manager to report general issues about the worksites exchange feedback about problematic situations and areas of improvement.
Qualifications
* Hold relevant qualifications in project management or business administration.
* Minimum of 1-2 years of experience in similar role.
* Proven experience preferably within the Supply Chain & Logistics.
* Excellent negotiation communication and interpersonal skills.
* Familiarity with cleaning industry regulations health and safety standards and best practices.
* Ability to work independently and manage multiple projects simultaneously.
Salary: AUD 84000 per year plus superannuation
Additional Information
BIC Consolidated is an Equal Opportunity Employer and encourages Aboriginal and / or Torres Strait Islanders to apply.
Remote Work
No
Employment Type
Part-time
Key Skills
* Sales Experience
* FileMaker
* Computer Operation
* Lean Management
* Management Experience
* Upselling
* UCC Law
* Project Management
* Microsoft Project
* Sales Management
* Customer relationship management
* Product Development
Experience
years
Vacancy
1
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